Account Services SpecialistPracticeTek • Las Vegas, NV, US

Account Services Specialist

PracticeTek • Las Vegas, NV, US

30+ days ago

Job type

Full-time

Quick Apply

Job description

Title :

Account Services Specialist Team : Customer Success Location : Las Vegas, NV - Hybrid Reports To : Director of Customer Success, ChiroTouch About PracticeTek Stop scrolling-your dream job might just be here!
At PracticeTek, we don’t do ordinary, we do bold ideas, big impact, and endless opportunities to grow.
Imagine working with teammates who celebrate your wins, challenge you to think bigger, and cheer you on every step of the way.
Imagine building solutions that actually change lives and reshape how healthcare works.

That’s the vibe here :

high-energy, high-impact, and 100% human.

Ready to jump in?

Let’s go!

We’re on a mission to revolutionize healthcare practices effortlessly and we live out our brand promise every day :

being the Trusted Partner in retail healthcare.

PracticeTek is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide. Over the years, we’ve brought together the best-in-class platforms that serve the Chiropractic, Wellbeing, Vision and Dental providers and their patients; and we are united by one mission, to revolutionize retail healthcare practices effortlessly.

Here, you’ll have the flexibility to contribute across multiple brands, each offering a unique path for growth.

Whether you’re building products, supporting customers, or driving strategy, your journey with PracticeTek is full of opportunity.

We believe in showing up with consistent care, staying always ahead, keeping our approach market-in, making every experience feel effortless, owning it openly, and striving to do right in every decision.

These aren’t just words; they’re how we live, work, and make an impact together.

At PracticeTek, you’ll get to :

Shape the future of healthcare with technology solutions that are always evolving to meet real-world needs.

Team up with passionate, talented people who care deeply about patients, providers, and making a difference.

See your impact firsthand by helping practices deliver care that’s simpler, smarter, and better for everyone.

Grow your career and your skills in an environment that celebrates curiosity, collaboration, and continuous development.

Why You’ll Love It Here As part of the TekTribe, you’ll enjoy :

Comprehensive health, dental, and vision coverage options Wellness benefits that support lifestyle, behavioral health, and overall wellbeing Flexible paid time off, sick time, and 10 company-paid holidays 401(k) plan with company match to help you build your future Culture Committee driving initiatives that spark connection, fun, and belonging A workplace powered by innovation, collaboration, and energy every day The Career Opportunity The Account Services Specialist is a critical member of the customer success team, supporting clients with billing-related inquiries, subscription changes, account ownership updates, and general account support.

This role sits at the intersection of finance and customer support and is ideal for someone who is detail-oriented, proactive, and passionate about helping customers resolve issues quickly and professionally.

As an Account Services Specialist, you’ll handle a variety of incoming requests and collaborate with internal teams to ensure that customer accounts are accurate, compliant, and set up for long-term success.

What You’ll Do Here’s how you’ll help us bring our mission to life and show up as a Trusted Partner :

Respond to customer inquiries related to : Invoices, account balances, and billing questions Subscription changes, cancellations, and contract obligations Account ownership transfers and contact information updates Provide accurate and empathetic communication via phone and email Explain financial terms, billing cycles, and product / service changes in a clear and professional manner Work within Salesforce and related systems to log interactions, resolve cases, and ensure timely follow-up Collaborate with Finance, Customer Success, and Product teams to investigate and resolve account-related issues Identify common trends or recurring issues and escalate as needed Maintain up-to-date knowledge of product offerings, billing structures, and internal processes Contribute to a positive team environment and uphold high standards of customer service What You Bring Your unique talents are what make you shine.

For this role, success looks like :

1 –3 years of experience in customer support, billing, or account services (SaaS or tech experience a plus) Familiarity with invoices, subscription billing, and account management processes Strong communication skills—both written and verbal Ability to explain complex information in a customer-friendly way Strong organizational skills and attention to detail Experience with Salesforce or similar CRM platforms preferred Self-motivated and able to manage a high-volume case queue with minimal supervision Comfortable working in a fast-paced, collaborative environment Experience with Zuora or other subscription billing platforms Previous experience in healthcare, SaaS, or account management Ready to Join?

If you’re excited to bring your ideas, energy, and expertise to a team that’s shaping the future of healthcare, we can’t wait to hear from you.

Apply today and let’s make healthcare simpler, smarter, and Better.

Together.

The Fine Print (That Really Matters) At PracticeTek, we determine compensation by considering market data, internal equity, and each candidate’s skills and experience.

For this position, we reasonably expect to pay between $21-$25 / Hr.

This role is also eligible for benefits, including health, dental, vision, paid time off, 401(k) with company match, and may be eligible for additional compensation such as bonuses or equity, as applicable.

PracticeTek is an Equal Opportunity Employer.

We are committed to creating an inclusive environment where all employees feel valued and supported.

All qualified applicants will receive fair treatment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, age, disability, veteran status, genetic information, marital status, uniformed service status, or any other characteristic protected under applicable law.

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