General Manager II Store 9043 Alexandria VA

General Manager

Commit to inspiring the team, helping customers succeed, and growing our business with integrity. A professional level sales and management role supporting both sides of the business with a minimum of 50-55 hours per week. The average schedule is 5-6 days a week, 11-hour shifts with rotating nights and weekends, and an hour for lunch. Additional hours may be required based on staffing, store conditions, sales targets, and other business demands.

Primary Responsibilities

Achieve overall store sales goals and service objectives

Manage and grow Professional Customer relationships / sales, including building and holding the team accountable to execute customer action plans

Selection, hiring, development, performance mgmt., coaching, scheduling, and engagement of store team members

Ensure execution of all inventory and operational standards

Coach all team members to deliver on customer expectations (DIY and Professional)

Manager on duty responsibilities (touch base / coaching, floor / phone mgmt., task assignment and completion, safety, open / close duties)

Lead change management

Embrace diversity and foster a respectful environment for both customers and team members

Secondary Responsibilities

Provide DIY service including battery installation, testing, wiper install, etc.

Assist district / region in other functions upon request

Success Factors

Friendly communication

Ability to locate and stock parts

Safety knowledge and skills

Ability to become ASE P2 certified or ASE ready equivalent

Execute and train project and product quality recommendations

Advanced parts lookup and sourcing

Execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services

Execute and train inventory systems and store equipment

Execute and train POS and parts lookup systems

Review and analyze P&L statement

Recruit, select, hire and develop quality team members

Build and grow relationships with professional customers

Essential Job Skills

Working knowledge of automotive systems preferred

Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and upper management

Use Microsoft software effectively (Word, Excel required; PowerPoint preferred)

Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent

Review and analyze business reports such as profit and loss statement (P&L)

Hold others accountable, inspect work quality and give inspiring feedback

Ability to work a variety of days, evenings and weekends as needed

Prior Experience

2-3 years managing 10-20 team members in a fast-paced, highly dynamic retail environment

Proven financial and business acumen with successful profitability management

Education, Certificates, Licenses, Registrations

High school diploma or GED; Bachelor's degree in business or related field preferred.

Must have a valid driver's license.

ASE Certification Preferred, But Not Required

Physical Demands

Predominantly walking or standing. Must be able to talk, hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. Often lift or move up to 50 pounds and occasionally up to 100 pounds. Specific vision abilities : close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Work Environment

Mostly inside but occasionally outside with exposure to weather. Exposure to moving mechanical parts, high or precarious places, chemicals, electrical shock, explosives, vibration, moderate noise.

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We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Sales and Business Development

Motor Vehicle Manufacturing and Retail

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