Job Description
Job Description
Customer Success Coordinator – Claims (100% On-Site in Pelham, AL)
If you thrive on solving problems, supporting customers, and making things right, this role is for you. As a Customer Success Coordinator – Claims , you will be the connection point between customers, sales teams, and operations to ensure claims are handled quickly, accurately, and with care. You’ll help turn challenging situations into positive experiences while representing the quality and integrity our brands are known for.
Who We Are
Gabriella White is home to our family of brands - Gabby, Summer Classics, and Wendy Jane. We are growing in all areas of the business and are proud to be family-owned and operated since 1987. Together, we furnish life's best moments, from the every day to the exceptional. We are united by our vision as well as our collective spirit, and our culture is shaped by our core values : Dedication – Enthusiasm – Synergy – Integrity – Goal-Oriented – Nimble, or simply put DESIGN.
As a premier innovator, manufacturer, and retailer of luxury furniture and accessories, our brands are loved by designers and design-minded consumers for creating timeless outdoor living and transitional, eclectic furniture and accessories for every part of the home. We’re always looking for talented people to join our team and grow together.
What We Offer
- Comprehensive health, dental, and vision plans
- 401(k) with match after 12 months
- Employee Assistance Program and Chaplain Services for emotional and mental well-being
- Paid benefit time off, including sick, vacation, parental, and holidays
- Generous discounts on our exceptional products
What You Do
Respond to warranty and claim inquiries with accuracy, empathy, and timelinessProcess claims, credits, and transactions in the ERP system with precisionCollaborate with Quality Assurance and OS&D teams to resolve shipping or manufacturing issuesKeep customers and sales representatives informed with professional, solution-driven communicationTrack claim activity and maintain organized, accurate records and spreadsheetsReview and correct acknowledgments to ensure all information is complete and correctProvide documentation for accounting and support accurate credit processingSupport team success by assisting peers and training new hires as neededWhat You Bring
1–2 years of customer service experience, preferably in claims, returns, or related functionsStrong written and verbal communication skills that build trust and rapportSharp attention to detail and the ability to stay organized in a fast-paced settingConfidence in using Microsoft Outlook, Excel, and Word; ERP experience a plusA knack for balancing independence with teamwork, knowing when to take initiative and when to collaborateProblem-solving skills and sound judgment when handling customer issuesProfessionalism, punctuality, and a genuine commitment to providing exceptional serviceEnthusiasm for continuous learning and staying current on products, systems, and processes