Job Description
Job Description
Salary $19.82 / hr plus tip s
We are hiring Full and Part Time, seasonal Bellman. Looking for a rewarding job that still allows you to enjoy Telluride living? The Mountain Lodge Telluride is looking for a few energetic, detail minded, outgoing and fun-loving people to join our fast-paced Bellman / Valet team. Ready to make a change? With a job here, you can apply your knowledge and positive attitude to helping our guests and visitors. We offer great pay plus tips, ski pass / end of season bonus, sign on bonus and referral bonus for each new person you refer that joins the team.
Purpose of Position
To provide maximum levels of guest service, van transportation, luggage handling, bellman service, and other designated service in accordance with the goals and standards established by Mountain Lodge management.
Essential Job Functions / Responsibilities to include the following (Other duties may be assigned. Management also reserves the right to change or modify position descriptions from time-to-time to meet the needs of the business with or without notice) :
- Provide guest services through van transportation, luggage handling, bellman service and other designated services in a cheerful, courteous, efficient and professional manner.
- Be aware of the hours of operation and service levels of the Housekeeping, Maintenance, Reservations, Concierge, and Front Desk departments. Know the location and hours of operation of Telluride's restaurants, shops, various activities and transportation vehicles.
- Keep vans clean and well maintained at all times, with sufficient gas, oil, and window washer fluid.
- Daily responsibilities :
- Complete daily checklist according to schedule.
- Complete all Bellman requests.
- Deliver guest dry cleaning and mail.
- Maintain the cleanliness of the following :
Vans
Office entry way and walkwaysLobbyBell standBell storageLocker RoomsPool DecksOther areas designatedOpen and close the pools, hot tubs, and saunas according to seasonal schedules.Police the property for trash, glass, towels and trespassers. Pick up cigarette butts.Early morning and late-night snow removal in the winter.Must maintain a neat, clean and friendly appearance wearing a clean and neat uniform including proper footwear, a belt, and nametag.Know and follow parking and driving regulations in the village and pay own traffic tickets.Inform Front Desk of location on a timely basis.Employ safe lifting procedures at all times.Continually monitor all work areas for safety and sanitation.Correct any dangerous situation that may present itself. Initiate action and follow through until situation is rectified.Observe any unusual activity, and report thereon to the Maintenance Supervisor, General Manager or front desk.Have a working knowledge of the Bellman Training Manual.Have a working knowledge of the Emergency Manual.Required Position Skills
Ability to speak / read basic EnglishPlanning / OrganizingService OrientatedFast learnerTeam WorkOther Skills / Abilities
Strong interpersonal skills and ability to develop personal relationships in a professional mannerDesire and ability to work within a diverse staffAbility to work well under limited supervision at timesLanguage Skills
Fluency in English is required, additional language ability is a bonusAbility to read, speak and write EnglishReasoning Ability
Must be able to think freely and make decisions on own pertaining to job responsibilityAble to perform duties without great supervisionAbility to keep calm, responsive and friendly under pressureAble to handle a variety of different tasks at once as well as challenges that may arise with guests, customers and / or employeesKnows when to request help or assistance from supervisorWork Environment
This is a very fast paced busy environmentRegular attendance in conformance with the standards, which may be established by The Liberty Hotel from time-to-time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.Employees may be required to work varying schedules to reflect the business needs of the HotelMultitaskingThis position is monitored by direct / indirect supervision to ensure all unit procedures are adhered to.Upon employment, all employees are required to fully comply with The Liberty Hotel’s rules and regulations for the safe and efficient operation of the Hotel. Employees who violate any rules and regulations or policies and procedures will be subject to disciplinary action up to and including termination of employmentSafety and Sanitation
At all times safety and health hazards should be foremost in the minds of all employees. All employees must acquaint themselves with OSHA Standards regarding proper use, disposal and storage of chemicals, must practice common sense and not expose themselves to any work procedures which are not within the bounds of good safe practice or in the Hotel Safety Procedures.
General Responsibilities
To acknowledge, greet, smile and show respect to every guest, customer and fellow employeeTo cooperate with all DepartmentsTo maintain your work environment at its best, according to your duties. (Cleanliness, order, etc.)To keep yourself informedEducation / Vocational Experience
The education, specialized training, required licenses or certifications and / or years of directly related experience required to enter this job :
High School Diploma minimum.At least one year related experience.NOTE : This job description is not intended to be all-inclusive and may change from time to time. Employees may perform other related duties as needed based on business needs and management discretion.