Service Department Manager Construction

Atlantic Pacific Standard

Title : Service Department Manager Plumbing and HVAC

Location : Southern Arizona

Reports To : Director of Operations & Project Manager

Supervises : All Service Department Staff

Collaborates With : Project Managers, Service Department Staff, and Administrative Staff

APS is seeking a construction service department manager responsible for leading the Plumbing and HVAC service team, managing day-to-day operations, and overseeing project profitability and client satisfaction. Key duties include managing the team, responding to customer inquiries, creating bids and estimates, purchasing materials, and ensuring all service work is completed on time and within budget. This role requires a strong understanding of construction processes, leadership skills, and the ability to balance customer service with financial objectives.

Core responsibilities

• Team and client management : Provide leadership to the service team, conduct performance management, and respond to customer complaints and requests.
• Project and business development : Work with the sales team to develop leads, promote services, and assist with bids and estimates.
• Operational oversight : Manage the department's daily activities, including reviewing timecards and service tickets, scheduling crews, and monitoring labor and material costs.
• Financial and administrative tasks : Create and manage bids, review purchase orders and contracts, and purchase necessary materials while maintaining inventory.
• Quality and compliance : Conduct field inspections and ensure all service work is completed according to company policies and standards.

Qualifications and skills

Core Traits & Expectations

Compensation & Benefits

Equal Opportunity

APS is an Equal Opportunity Employer. We celebrate and are committed to creating an inclusive environment for all employees.

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