Product Support Technician

Product Support Technician (Boilers)

We're Watts. Together, we're reimagining the future of water. We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

The Product Support Technician (Boilers) is responsible for providing technical support of all hydronic and steam boiler and burner related products sold and supported by Taft Engineering which includes proper installation of equipment, factory authorized startups, on-site product training, preventative maintenance, troubleshooting and repairs.

Essential Duties And Responsibilities

Include the following : Other duties may be assigned.

• Provide accurate field assessments of newly installed equipment to ensure compliance with local code and manufacturers' recommended installation guidelines.
• Work with the installing contractors (mechanical, plumbing, electrical and controls) to address all questions and concerns prior to startup.
• Perform factory authorized startup on newly installed equipment and submit required documentation.
• Provide short technical trainings for onsite personnel on the newly installed equipment.
• Communicate with customers, contractors or other service technicians both on site and via telephone concerning product and service issues.
• Troubleshoot and repair all service related customer complaints on equipment sold by Taft.
• Work closely with Taft's inside sales and product support teams to review specifications and construction documents to assure proper application of the equipment and controls sold by Taft.
• Complete jobsite walkthroughs to include documentation of existing equipment, measurements and drawings to assist in retrofit opportunities.
• Maintain and keep current on knowledge of the products, techniques, tools and materials, required for proper servicing of equipment.
• Participate on cross-functional, new product and problem-solving teams as necessary.
• Perform other related duties as assigned.
• Overtime on an as needed basis.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and or abilities required.

Education And / or Experience

The expected salary range for this position is $41.00 - $48.00 hourly. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable laws.

Physical Demands

The physical demands described here are represented of those that must be met by an employee to successfully perform the essential functions of this job.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.