Customer & Sales Support Coordinator

As a Customer & Sales Support Coordinator, you'll be the director of awesome behind the scenes! The Customer & Sales Support Coordinator builds strong foundations for our AT&T wireless services, creating organized systems that help San Diego residents connect with confidence, and our team performs at its peak.

Key Responsibilities of the Customer & Sales Support Coordinator

Coordinate wireless sales operations by managing documentation, monitoring inventory, and ensuring smooth processing of activations and account upgrades.

Assist residential customers by answering inquiries, clarifying service options, and guiding them through smartphone and plan selections.

Verify compliance and accuracy by confirming eligibility, preparing paperwork, and ensuring proper setup of AT&T cell phones and accounts.

Maintain CRM systems with detailed records of customer interactions, service milestones, and account activity to support retention and reporting.

Collaborate with sales teams to align on customer needs, resolve service challenges, and uphold consistent delivery standards across AT&T’s wireless services.

Strengthen customer engagement by supporting sales initiatives and reinforcing messaging that highlights the value of AT&T smartphones and service plans.