Special Hazards Technician

Special Hazard Technician Location:

• Agawam, MA. (Branch & Field-Based) Department: Operations Reports To: General Manager Compensation: $36.06-$60.10 About Fire Equipment Inc. (FEI) Fire Equipment Inc. (FEI) is a trusted leader in fire protection services across New England.
• With over 90 years of experience, FEI provides complete fire safety solutions—from design and installation to inspection, testing, and maintenance.
• As a third-generation, family-owned company, FEI is built on a technician-first culture, ensuring our team has the tools, training, and support they need to succeed.

Our employees take pride in carrying out our mission:

• to deliver total life safety solutions that protect lives, valuable assets, and property.
• Position Summary The Special Hazard Technician is responsible for inspecting, testing, servicing, and repairing special hazard fire suppression systems in accordance with NFPA standards and company procedures.
• This field-based role ensures that all systems function safely and effectively while providing exceptional customer service and maintaining compliance with applicable codes and regulations.
• The ideal candidate is an experienced fire protection professional who thrives in the field, demonstrates technical precision, and takes pride in protecting people and property through high-quality service work.
• Key Responsibilities Inspection, Testing & Maintenance • Perform scheduled inspections, testing, and maintenance of special hazard and fire suppression systems in compliance with applicable codes and standards. • Conduct on-site service calls and emergency troubleshooting to ensure system functionality. • Identify and correct deficiencies, non-conformance issues, and code violations. • Prepare detailed, accurate service reports and documentation in a timely manner.
• Customer Service & Professional Conduct • Maintain a professional appearance and courteous demeanor while representing FEI on customer sites. • Communicate effectively with clients to explain findings, repairs, and system conditions. • Provide high-quality service and promote customer confidence in FEI’s work.
• Operational & Safety Standards • Perform duties in accordance with FEI’s safety procedures and OSHA standards. • Participate in an on-call rotation to respond to emergency service needs. • Use company tools, vehicles, and equipment responsibly and efficiently. • Follow established workflows in Salesforce CRM to document activities and service records.
• Team Collaboration • Work closely with service coordinators, project managers, and other technicians to ensure job completion and customer satisfaction. • Support team goals by sharing technical knowledge and assisting with field training when applicable. • Contribute to continuous improvement of service processes and standards.
• Qualifications • High school diploma or GED required; additional trade or technical education preferred. • Minimum of 5 years of experience in fire suppression or special hazard systems. • Massachusetts Sprinkler Journeyman License required. • OSHA 10 for Construction certification required. • Strong working knowledge of applicable fire codes and NFPA standards. • Ability to work independently and be available for on-call rotations as scheduled. • Proficiency in basic computer applications; Salesforce CRM experience preferred. • Excellent problem-solving and troubleshooting skills. • Valid driver’s license with a clean driving record.
• Compensation & Benefits • Competitive hourly rate commensurate with experience. • Comprehensive benefits including medical, dental, and vision insurance. • 401(k) plan with company match. • Paid vacation, holidays, and sick time. • Life and disability insurance, with supplemental options available. • Ongoing technical training and career development opportunities.
• Why Join FEI?
• At Fire Equipment Inc., you’ll be part of a skilled team that values craftsmanship, safety, and integrity.
• We invest in our technicians through hands-on training, mentorship, and advancement opportunities—because your success ensures the safety of our customers.

Work Location:

• On-site / In Person Fire Equipment Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.
• EOE disability/veteran.
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