Client Retention Coordinator

Client Retention Coordinator

This will be a remote role based out of the Banfield Pet Hospital headquarters in Vancouver, WA.

Starting Pay Rate : $19.33 / hour with opportunities for merit increases (pay range : $19.24 - $26.46 / hour)

Summary and Qualifications :

The primary purpose and function of the Client Retention Coordinator is to provide outstanding customer service to both internal and external clients, ability to communicate and educate clients on services and goods regarding Wellness Plans, approval to collect payment and cancel Wellness Plans, shows empathy and compassion while communicating with clients of deceased pets.

Essential Responsibilities and Tasks :

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Educate and negotiate in order to retain Banfield's Wellness Plan clients.
• Utilize various strategic preservation techniques to educate clients about their Wellness Plans.
• Coordinate, if necessary, with hospitals to cancel Wellness Plans (under specific situations).
• Educate Banfield clients in regards to our Wellness Plan terms, conditions, services, and inclusions.
• Document all calls and resolutions using the Client Retention software in PAWS.
• Display a positive and professional attitude towards internal and external clients at all times.
• Respect and partner with fellow associates to achieve positive results within the team.
• Other job duties as assigned.

Special Working Conditions :

Experience, Education and / or Training :

What We Offer The Good Stuff :

Even More Good Stuff :

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.

Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.