Principal / Sr. Director, Services Strategy & Operations

Principal / Sr. Director, Services Strategy & Operations

We are looking for a Senior Director to strategize, conceptualize, design, and execute transformation programs for our post-sales organization. As a key senior leader, you will collaborate with top executives and cross-functional teams, tackling mission-critical business challenges and contributing to our industry-leading growth. You will also drive the effectiveness and efficiency of our post-sales organization and work with the leadership team to develop and evolve the organization strategy while ensuring process optimization. You will drive strategic alignment and accountability within the leadership team, as well as manage a broad range of strategic, change management, and operational initiatives.

You will lead a team responsible for designing and executing on the strategy within the organization through creating transformative programs and introducing operational efficiencies that deliver long-term value and success for our customers, while positively impacting multiple areas of Palo Alto Networks' business. This role offers a supportive, dynamic, and meritocratic environment that values innovation, learning, and teamwork.

The Services Strategy & Operations team covers transformative and operational initiatives, including AI initiatives, for all post-sales functions (Customer Success, Professional Services, Customer Support). Focus areas include scaling Generative AI, reimagining our workflows with an AI first approach, developing our partner ecosystem and transforming our portfolio.

Your impact includes :

• Structure and analyze complex business problems, develop hypotheses, and present data-driven recommendations
• Collaborate with cross-functional stakeholders to gather insights, co-create deliverables, and drive execution to achieve business goals
• Develop high-quality deliverables for executive-level consumption, including business cases and roadmap / execution plans
• Support strategic business planning and change management processes while fostering strategic capabilities across the organization
• Drive transformative change within the organization, wearing multiple hats to make a significant impact
• Own the operating cadence of accountability for all goals and drive program management and operating performance
• Enhance operational effectiveness and efficiency by scaling & improving core business processes and tools
• Develop and lead the post-sales Strategy & Operations team. Manage matrix teams to achieve post-sale business and customer objectives

Your experience includes :

Our Strategy and Business Operations is a focused team that works on our most critical business challenges to drive and support our industry-leading growth. Your efforts will directly impact the overall strategy and success of a world-leading cybersecurity business. You will collaborate on complex business and technology problems that are top-of-mind for our executives.

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales / commissioned roles) is expected to be between $253000 / YR - $346500 / YR. The offered compensation may also include restricted stock units and a bonus.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.