Program Manager, Workforce Development

General Job Description :

Reporting to the Director, Project Management Development (Director, PM Development), the Program Manager, Workforce Development is responsible to support the organized development of ACCO’s skilled construction tradespeople working in the field, office, and fabrication facilities throughout the company. Through regular collaboration and partnership with ACCO’s Construction Operations leadership team and support from the Training and Development team, this individual will leverage existing materials, and assist with the creation of new materials, to lead the buildout and improvement of our construction trade leadership hiring / promotion / onboarding processes, career progression plans, leadership development, and certification and verified skills tracking.

The working relationship between the Program Manager, Workforce Development, the Senior Vice President, Construction Operations, and the Director, PM Development is critical to the success of the role. This role is in partnership with the Senior Vice President, Construction Operations, and the Director, PM Development where a high level of collaboration and trust must be exercised to achieve desired results with the highest positive impact and least negative impact to the organization.

Essential Duties & Responsibilities :

• Process and Training Development : Work with subject matter experts to quickly assess, design, develop, and maintain instructor-led, web-based, and workbook training materials that are educational and effective. Review and evaluate existing workforce processes and training materials. Create workflow guides and other reference materials for Superintendents, General Forepersons, and Forepersons to leverage in managing and training their teams. Contribute to the implementation and maintenance of these practices across the company.
• Talent and Skills Management : Evaluate, enhance and create skills assessment methods to improve initial hiring quality, promotion identification, and placement of existing and newly hired employees. Build career progression plans for employees with the potential to grow into supervisory roles. Establish and improve methods for tracking certifications and verified skills, ensuring consistent application company-wide.
• Relationship Building : Establish in-person relationships across the business to ensure you’re bringing value to your team and ACCO’s Core Values are being represented across your teams’ footprint. Establish and maintain in-person relationships with teams outside your group and across the corporate footprint.
• Collaboration : Collaborate with internal departments to stay abreast of current standards and best practices for content management and integration. Create, maintain, and communicate project / training plans to ensure timely delivery of training materials and programs. Ensure open, collaborative, supportive, and frequent communication with your customer group (Construction Operations) and support departments.
• Culture : Act as a champion of ACCO’s Culture and Core Values (Commitment, Integrity, Authenticity, Innovation, Initiative, and Collaboration) and actively reinforce the desired corporate culture and values. Lead by example and hold accountable all team members to ACCO’s Core Values. Build and achieve trust with your group and all others.
• Other tasks, duties and responsibilities as assigned by the Director

Position Requirements (Skills, Work Experience, Education, Certifications, Licenses, etc.) :

High sense of integrity.

Maintain a positive and collaborative relationship with ACCO’s internal teams / departments.

Strong organizational and time management abilities.

Ability to use discretion and maintain confidential information.

Ability to express difficult and complex concepts clearly and in a non-technical way.

Willingness to learn and master new training topics and software applications as needed.

Demonstrated ability in gathering information from subject matter experts and turning that information into actionable training development plans meeting the groups needs

Excellent oral and written business communication skills, including the ability to listen proactively.

Demonstrated instructional design skills, including audience analysis, needs analysis, development of scope, design specifications, performance-based objectives, assessments, and curriculum development

Education and Experience :

7 or more years of experience in a role related to workforce development; construction industry preferred.

ACCO Competencies :

Proactivity / Initiative :  Recognizes what needs to be done and accomplishes it in a manner appropriate for one’s level / position and with minimal supervision.

Perseverance :  Shows wherewithal to fight for difficult goals despite challenges and to bounce back from adversity.

Insight :  The ability to gather and make sense of information that suggests new possibilities.

Engagement :  Shows a knack for using emotion and logic to communicate a persuasive vision and connect with people.

Teamwork :  The ability to effectively work toward common goals with others by supporting, encouraging, and sharing information in an authentic and approachable manner.

Big Picture :  Understands and contributes to organizations’ short- and long-term business strategy. On a personal level has independently developed a vision for short- and long-term career success.

Motivation / Dedication :  Commits to excellence in pursuing unselfish goals. Initiates action with collective goals, takes responsibility and shows personal humility.

Technical Curiosity / Willingness to Learn :  Interest in seeking out new experiences, knowledge, and candid feed, back; demonstrating an openness to learning and change.

Problem-Solver :  Ability to identify, analyze, and solve a problem in support of personal, group, department, or organizational objectives.

Job Responsibility Level :

No direct reports

Travel Requirements :

As required to meet the needs of the business, but often25-50% of the time.

Hours :

This is an exempt position. Workdays are scheduled from Monday through Friday. Typically, work hours begin and end between 7 : 00 am and 5 : 00 pm as scheduled with the position's supervisor.

Physical Demands :

Must frequently lift and / or move up to 10 pounds and occasionally lift and / or move up to 20 pounds.

Specific vision abilities required by this job include close vision and ability to adjust focus.

Prolonged sitting.

Frequently required to reach with hands and arms.

Occasionally required to stand; walk and stoop, kneel, crouch.

The auditory / hearing abilities required by the job include the ability to hear customers calling by telephone.

This individual must be a responsible person and regular attendance is required.

This is an “in-person” role requiring 5 days / week in an ACCO office. Based on individual performance, capability and ACCO’s business needs; up to 1 day working remote may be granted by the Director (at their sole discretion) after the 6-month training process has been completed.