Senior Staff Engineer, Software Autonomy Applications (R3694)

Job Description

Job Description

The Software Applications Engineer will provide technical expertise and support to customers during the implementation and use of Shield AI enterprise software products. This role involves working closely with customers to understand their requirements and ensuring successful product integration for AI & Autonomy development.

What you'll do :

• Become an expert user of the Hivemind enterprise software stack.
• Provide technical support and training to customers.
• Develop AI & Autonomy applications using the Shield AI enterprise software development kit.
• Assist the sales team in pre-sales activities, e.g., demos.
• Assist in post-sales deployment and integration of Shield AI enterprise software products.
• Develop and maintain technical documentation and training materials.
• Troubleshoot and resolve technical issues.
• Help customers debug software / API integration issues.
• Collaborate with the engineering team to address customer feedback and improve products.
• Visit customers on site globally (~30% travel) to support software integration and development activities.

Required qualifications :

Preferred qualifications :

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.