Customer Service Representative

Customer Service Representative

Are you detail-oriented and committed to ensuring a seamless customer experience? We're looking for a Customer Service Representative who thrives in a fast-paced environment and plays a key role in verifying critical customer information.

In this role, you'll review uploaded proofs, confirm customer addresses and account details, and determine the approval or rejection of Milestone Tasks. Reporting to the Team Lead, you'll be instrumental in maintaining the accuracy and integrity of our customer process.

If you're ready to make a meaningful impact and grow in a dynamic team setting, we'd love to hear from you!

What You Will Do

Engage in Regular Coaching : Attend weekly one-on-one meetings with your leader, actively implement feedback, and follow through on assigned action items to drive continuous improvement.

Maintain Reliable Attendance : Adhere to assigned work schedules, including punctuality for shifts, lunch breaks, and scheduled rest periods.

Deliver Exceptional Customer Care :

Accuracy : Process proposals with a high degree of accuracy, strictly following QA guidelines and established workflows.

Efficiency : Complete tasks within required timelines to meet Service Level Agreements (SLAs).

Connection : Foster professional, respectful relationships within the team and organization.

Ease : Proactively eliminate unnecessary delays or inaccuracies that may hinder project progress.

Participate in Team Engagement : Contribute to discussions and knowledge sharing during daily team huddles and collaborative meetings.

Commitment to Quality Improvement : Attend all scheduled QA sessions with your leader, and take actionable steps to address performance opportunities.

Achieve Performance Targets : Consistently meet or exceed Key Performance Indicators (KPIs) and goals as set by management.

What We're Looking For

At least two years of college education (any field of study)

Experience using Salesforce or a similar CRM platform is required

Strong attention to detail and ability to follow established processes

Comfortable working in a fast-paced, performance-driven environment

Effective communication and collaboration skills

Basic proficiency in Microsoft Office and / or Google Workspace tools

Data analysis and basic reporting

What We Offer

Competitive salary Get paid for doing what you love!

Medical and dental insurance (with free dependent coverage!)

Group life insurance for peace of mind.

Paid time off (PTO) Because work-life balance matters.

Outstanding career growth opportunities Learn, advance, and develop your career.

A fun, innovative, and energetic team culture Be part of a company that values its employees

Skills and leadership development to help you reach your full potential.

Free meal for onsite employees

At ClearSource, our mission is simple : Making Lives Better for our employees, our clients, and their customers. Our culture is built on a strong foundation of core values that shape everything we do :

Customer First We are obsessed with delivering an exceptional customer experience.

Personal Accountability We do the right thing and own our actions.

Humble Courage We embrace feedback, seek growth, and push ourselves to improve.

Hungry We bring passion, energy, and drive to everything we do.

Happy & Healthy We believe in balance, well-being, and a positive workplace.

If these values resonate with you, this is your chance to join a fast-growing, high-performing team!