Wholesale Mortgage Support Manager

Job Title : Wholesale Mortgage Support Manager

Location : Draper, UT

Job Type : Full Time

Company : Village Capital & Investment LLC

Introduction :

Village Capital & Investment, LLC is a mortgage lender dedicated to delivering competitive products, superior service, and trusted partnerships. We serve a nationwide network of brokers and correspondents, with a commitment to operational excellence and compliance. Our team thrives in a collaborative, professional environment where innovation and customer focus drive success.

Position Summary :

We are seeking an experienced Wholesale Mortgage Support Manager to oversee the daily operations of our wholesale support team. This individual will play a critical role in ensuring that our broker and mini-correspondent partners receive timely, accurate, and professional assistance throughout the loan process. The ideal candidate will demonstrate strong leadership capabilities, deep knowledge of wholesale mortgage lending, and the ability to enhance operational efficiency.

Key Responsibilities :

• Provide leadership and direction to the wholesale support team, ensuring high standards of performance and service delivery.
• Oversee pipeline management and support functions to ensure timely response and resolution to broker and correspondent inquiries.
• Partner with Account Executives, Underwriting, and Operations teams to drive efficiency across loan submissions.
• Establish and monitor key performance indicators, ensuring adherence to company policies, investor guidelines, and regulatory requirements.
• Identify opportunities for process improvements and implement best practices across the wholesale support function.
• Serve as a trusted escalation point for partners, strengthening external relationships and reinforcing Village Capital's commitment to service excellence.

Basic Qualifications :

Benefits :

In Summary :

If you are looking for an opportunity to contribute to a growing organization that values your skills and expertise, we want to hear from you. At Village Capital & Investment LLC, we believe in fostering a supportive and inclusive work environment that encourages professional growth. Apply today to take the next step in your career with us!