IT Help Desk Tier 2

Job Description

Job Description

Salary :

We are a fast-growing IT Managed Services Provider (MSP) seeking an on-siteTier 2 to support our team.

The Tier 2 Technician is responsible for resolving more complex technical issues that go beyond Tier 1

support, providing advanced troubleshooting for both hardware and software systems. This role requires

strong critical thinking skills and a deeper understanding of system architecture, tools, and infrastructure.

The technician provides on-site, remote support and is required to participate in on-call rotations to

ensure timely and effective resolution of technical issues impacting end-users and business operations.

Resolve escalated support issues involving hardware, software, and network challenges.

Perform software installations, updates, and basic server maintenance.

Collaborate with Tier 3 technicians or system administrators to support infrastructure improvements and

project initiatives.

Coach or train Tier 1 technicians when necessary.

Perform system administration tasks, including overnight backups, system updates, & patch management.

Document support activities, solutions, and system changes in the service management platform

(Autotask)

What We're Looking For :

• Associates degree and / or bachelors preferred.
• 2-4 years of experience in IT or desktop support.
• Strong technical knowledge of Windows environments, networking basics, and

IT tools.

Comprehensive Benefits :

As a valued member of our team, you will receive a comprehensive benefits package that supports your health, financial well-being, and work-life balance.