Manager - Platform Engineering (ServiceNow)

OneMain Financial is seeking a strategically minded, technically fluent Software Engineering Manager to lead and evolve our ServiceNow practice. This is a high-impact role that sits at the intersection of operations, automation, digital transformation and operational excellence.

As an ideal candidate, you will be responsible for managing and scaling a talented team of ServiceNow analysts, engineers and specialists while positioning the platform as a strategic enabler for partner teams across the enterprise such as Prod Ops, App Dev, EA, IAM, HR, Legal, Compliance, Facilities, Procurement, Finance, Cyber.

Rather than owning functional delivery in those domains, your responsibility will be to ensure the ServiceNow platform, and the team deliver the workflows, automations, integrations, insights, and AI-driven enhancements these teams need to operate effectively, securely, and at scale.

This role blends architecture, delivery, platform expertise, and human leadership and demands a passion for leveraging enterprise platforms to modernize how services are requested, fulfilled, governed, improved and automated.

Key Responsibilities

Production Operations Enablement via ServiceNow

• Enable Production Operations teams through ideal and out of the box workflows for Incident, Problem, Change, Request, and Knowledge Management
• Reduce response times and manual triage by integrating observability, logging and alerting platforms (Ex : BigPanda, OpsRamp, Elastic, Datadog, grafana, etc) into automated incident creation and enrichment workflows
• Provide support managers with role-specific dashboards for SLA adherence, outage impact, post-incident reviews, and change performance analytics
• Enable operational resilience through risk-informed Change Management, blackout enforcement, CAB automation, and CI / CD integration for deployment tracking
• Drive root cause transparency through structured After-Action Review templates, automated incident-to-knowledge conversion, and trend visualization

Enterprise Architecture and Platform Strategy Alignment

Application Development Support and Automation Acceleration

Identity and Access Management Lifecycle Support

HR Service Delivery and People Systems Integration

Cybersecurity, Risk, and Compliance Enablement

IT Operations Management (ITOM) : CMDB, Discovery, and Service Mapping

IT Asset Management (ITAM) : Hardware, Software, and Cloud Visibility

Innovation and AI-Driven Evolution

Education, Coaching, and Organizational Enablement

Qualifications

Education and Experience

Technical Skills

OneMain Financial (NYSE : OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with :

Target base salary range is $140,000-$165,000, which is based on various factors including skills and work experience. In addition to base salary, this role is eligible for a competitive compensation program that is based on individual and company performance.