Senior Salesforce Administrator

Job Description

Job Description

Be yourself at Protolabs

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.  We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace.  So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply!  You can help make our company even better.  We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself.  We strongly believe diversity makes for more successful teams.

Why Protolabs?

We are the leaders in digital manufacturing.  We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit.  Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds.  We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do.  It’s our people who fuel our creativity and make our culture feel like home.

Join our team as a Senior Salesforce Administrator!

This is a hybrid role based at Headquarters in Maple Plain, MN.

We are looking for a Senior Salesforce Administrator to join our expanding technology organization to work with our global Finance, Manufacturing, Sales, Marketing, Customer Service, and Commerce Services teams performing business analysis for our custom software, automation platforms, and our unique customer website experience. You’ll be a key contributor on technology projects and initiatives that support, grow, and manage our technology capabilities at Protolabs globally!

You will

• Own core platform configuration : custom objects, fields, page layouts, record types, roles, profiles, permission sets, sharing rules, queues, and assignment / territory rules
• Build and maintain scalable automation with Flow (record-triggered, scheduled, screen flows), approval processes, and declarative tools; deprecate legacy Workflow / Process Builder
• Design data model enhancements and guardrails that support sales, service, and quoting processes with minimal technical debt
• Manage user lifecycle, license optimization, access reviews, and platform security (FLS, org-wide defaults, session / security settings, audit, Shield a plus)
• Lead environment strategy and release management : sandboxes, change control, release notes, and post-release validation
• Ensure data quality and stewardship in partnership with business teams : deduplication, validation rules, imports, ETL workflows, backup / restore, and retention policies aligned to compliance requirements
• Partner with integration engineers on connected systems (e.g., ERP, marketing automation, data warehouse, CPQ); maintain connected apps, named credentials, and integration user standards
• Support Service Cloud capabilities (e.g., case management, email-to-case, omni-channel, SLAs / entitlements, knowledge), Sales Cloud (lead management, opportunity process, forecasting, territory management) and Marketing Cloud (marketing automations, data alignment)
• Drive governance and a Salesforce Center of Excellence : standards, documentation, architecture reviews, change advisory board participation, and platform roadmap
• Provide Tier 2 / 3 support, proactive org health monitoring, and capacity planning; triage issues and root-cause problems
• Create training materials and deliver enablement sessions to boost adoption and process excellence
• Mentor junior admins and serve as a subject-matter expert for business partners and product owners
• Uphold compliance with SOX, GDPR / CCPA, and internal IT controls including segregation of duties and change management

What it takes

Minimal qualifications required in order to be considered for entry into the job

Knowledge, Skills, and Abilities :

Preferred Qualifications :

What's in it for you

Protolabs offers a competitive total rewards package, and compensation mix vary based on position, such as base wage, as well as other earnings including incentives and commissions. Actual pay offered will vary depending on multiple factors which may include, without limitation, job function, work experience, specialized skills, training, education, and certifications.

Proto Labs maintains ITAR-compliant operations in all of our United States based facilities.  Due to ITAR regulations, this role is only open to U.S. Citizens, lawful permanent residents (green card holders) or foreign nationals granted refugee or asylee status.  Individuals with temporary visas (e.g. E, F-1, H-1, H-2, L, B, J, TN or OPT) are not eligible for hire in this role.

Proto Labs, Inc. is an Equal Opportunity Employer

Physical Demands :

While performing the essential duties of this job, the employee is regularly required to sit; use a computer keyboard, monitor and mouse, telephone and printer; reach with hands, and arms, talk, see and hear.  The employee is occasionally required to stand, walk, stoop or kneel and must occasionally lift and / or move up to 25 pounds.

Work Environment :

Indoors (A / C); nonsmoking; the majority of this job function is performed in an office setting requiring normal safety precautions. However, there may be job duties that require the employee to spend time in the manufacturing areas exposed to machinery and noise; eye protection occasionally required. Occasionally works in outside weather conditions. Occasionally works near moving mechanical parts and in high, precarious places and is occasionally exposed to wet and / or humid conditions, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock and vibration. The noise level in the work environment is usually quiet to moderate.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.