Center Clinical Manager

Center Clinical Manager

We're unique. You should be, too. We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.

The Center Clinical Manager is a leadership role responsible for ensuring that the VIP experience is optimized through our clinical care operations by ensuring efficient center operations including, quality, compliance, human resources, patient experience, and clinical standards of care. The incumbent in this role oversees the hiring, performance management, training, and day-to-day functions of center employees, including but not limited to : Care Promoters, Pharmacy / Medication Techs and X-ray Techs. He / She collaborates with Director, Center / Exec Director, Center / COM to design and implement business strategies that help the center meet / exceed organizational goals. The Center Clinical Manager demonstrates thorough knowledge and proficiency in business strategies, clinical protocols, and leadership to ensure the center's successful operation.

Essential Job Duties / Responsibilities :

• Oversees and leads the clinical teams to ensures VIP service to the center's patients, family members.
• In partnership with Dyad leaders, manages the center's clinical operations to ensure organizational objectives relative to SSP metrics, growth and strategy, membership goals are regularly met and / or exceeded.
• Ensures, monitors, and tracks that key performance targets are met, including but not limited to : SSP metrics, wait times, care team integrity / care promoter engagement and turnover.
• Leads great quality selection, hiring and on-going training and education for Care Promoters and Pharmacy / Medication Technicians. Facilitates orientation and onboarding of new Care Promoters ensuring they are fully trained to their duties including philosophy of care, patient flow and clinical competencies.
• Develops protocols and procedures to improve staff productivity. Collaborates with PCPs to coach, monitor and manage Care Promoter and back-office care team performance; implements progressive improvement plans when needed.
• Assists with the development and execution of business strategies that promote growth and support our core model.
• Ensures proper back-office staffing scheduling, approves staff timesheets, plans for and manages staffing shortages, performs direct care duties as / when needed.
• Ensures regulatory compliance with OSHA, HIPAA and other governing agencies. Enforces clinical and quality standards of ChenMed.
• Analyzes data to provide and provides insights which lead to process and performance improvements.
• Act as a liaison between patients, their families and additional care staff
• Provides clinical support as requested for market initiatives.
• Manages medical and administrative equipment inventory. Ensures availability and proper preventative maintenance of emergency equipment. Troubleshoots malfunctions; calls for repairs; and evaluating new equipment.
• Manages medical supply inventories to guarantee optimum levels are readily available.
• Completes all required training to dispense medications from medication room.
• Performs other duties as assigned and modified at manager's discretion.

Knowledge, Skills and Abilities :

Education and Experience Criteria :

We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.

ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.