Forward Deployed Engineer

Forward Deployed Software Engineer

Location : San Francisco, CA

Employment Type : Full-Time

Work Type : On-site

About the Company

Our client is creating a next-generation AI platform designed to revolutionize how IT organizations operate. Their mission is to eliminate manual IT service requests through intelligent automation, empowering businesses to work faster and more efficiently. By combining natural language-driven workflow creation with self-learning AI agents, this company "automates the automation" - transforming repetitive processes like onboarding, access management, and IT support into streamlined, autonomous workflows. Founded by industry leaders from top SaaS and enterprise technology companies and backed by tier-one venture investors, this is a high-growth environment built for engineers eager to make an outsized impact.

The Role

As an early Forward Deployed Software Engineer , you'll sit at the intersection of engineering, product, and customer success - building, deploying, and optimizing real-world solutions that bring the platform to life for enterprise clients.

You'll work directly with customers to design technical implementations, migrate from legacy systems, and ensure successful onboarding and adoption. This is an opportunity for a technically strong, customer-obsessed engineer who loves solving complex problems and thrives in an early-stage, high-energy startup.

Key Responsibilities

• Lead Technical Deployments : Design and deliver complex proof-of-concept implementations that demonstrate product value and drive adoption.
• Build & Extend the Product : Write production-quality code to develop new features and workflows aligned with customer needs.
• Drive AI Automation : Continuously improve and fine-tune automation agents to ensure performance, reliability, and scalability.
• Own Onboarding & Migration : Oversee implementation, configuration, and migration processes to ensure a seamless transition from legacy solutions.
• Develop Workflow Automations : Use internal tools and code to create advanced automations that address specific business requirements.
• Serve as a Technical Liaison : Act as the bridge between customers and internal teams-troubleshooting issues, surfacing insights, and advocating for user needs.
• Collaborate Cross-Functionally : Work closely with engineering, product, and customer success teams to translate feedback into product improvements.
• Enable Customer Success : Deliver training and documentation that empower clients to independently manage and scale their automation workflows.

Qualifications

Bonus Points :

What's in It for You