Alternate Administrator

Job Description

As an Alternate Administrator for Outreach Health, you are responsible for supervising the provision of all agency services, with overall day-to-day responsibility for effective and efficient operations. You will assist in ensuring compliance with the Department of Aging and Disability Services (DADS) or Health and Human Services Commission (HHSC) standards, licensure rules, and regulations.

The Alternate Administrator is a positive leader and mentor, torchbearer for company values, and will represent Outreach Health with integrity in the community.

The Alternate Administrator will be expected to adhere to Outreach’s workplace values. Our purpose at Outreach is to care for others; therefore, empathy is at the core of everything we do. We treat others with compassion, love, and respect. All our communications are to be respectful and in a professional manner. We encourage ourselves and our team to be positive leaders, creating an environment of trust and a culture where everyone feels valued. We each take responsibly for our own personal development, striving to be teachable, humble, and

lifelong learners.

We work tirelessly to earn and keep the trust of our clients, that includes bringing compassion, purpose, and value wherever we go. We strive to always do the right thing, even when no one is watching. We are good stewards of the resources and responsibilities entrusted to us, making every effort to accomplish more with less.

Essential Job Functions

• Directs and prioritizes the workload of the team with kind and open communication. Effectively supervises staff in all aspects of performance of their jobs, including hiring / recruiting, coaching, training, corrective action, performance evaluation, and termination
• Be available during the agency’s usual working hours or after scheduled hours in an emergency, in person or by telephone
• Supervise the implementation of agency policies and procedures, appoint the Supervising Nurse, and supervise both professional and support staff as relayed by the Chief Executive Officer (CEO) or Chief Operating Officer (COO)
• Leads and participates in the orientation and education of all agency staff, coordinates cross-training with other agency programs ensuring adequate evaluations and documentation
• Employs or contracts with and manages qualified personnel following procedures established by Employee Experience
• Promotes communication / public relations with referral sources and partner with COO and branch location staff to develop and implement comprehensive business development plans, which assist in census development for the agency and branches to monitor its effectiveness
• Keep abreast of industry trends and regulatory requirements through activities such as participating in state associations, attending courses, reviewing industry publications, and inform the company management, CEO, and COO
• Responsible for overall financial operations of the parent and multiple branch locations, coordinating with various teams ensuring that all duties are performed in a timely manner, empower leaders to make smart business decisions about solving problems and care management
• Remains up-to-date on contractual regulations of referral sources and monitors agency’s compliance, as well as handles and resolves complaints against the agency appropriately
• Administratively supervises the provision of quality services to clients by providing oversight for agency service delivery operations, organize data to identify major trends, identify root causes and communicate substantial agency operational issues to the CEO and / or COO and develop and implement plans to achieve long-range goals
• Responsible for the implementation and overall functions of the financial areas and cost control, fiscal planning, budgeting and management of operations in accordance with established fiscal parameters, monitoring the profitability of each office assigned, and monitoring key performance measurements of the branch offices by generating reports and making recommendations
• Adhere to financial and accounting policies and procedures, and manage expenditures in a fiscally responsible manner, meet and exceed budgeted revenues and EBITDA on a monthly, quarterly, and annual basis
• Leads and participates in the orientation and education of all agency staff
• Provides technical assistance and monitoring to ensure accuracy, completeness, and timeliness of documentation
• Balance between budget allowance and operational costs, be proficient with all aspects of operating systems and workflow, and track and maintain high business performance
• Generates reports, data, and evaluates client satisfaction survey reports on clients served and develops plans to improve, oversees the provision of quality services to clients for a high level of quality care
• Monitor and maintain the accounting and record-keeping functions, and all internal controls to maintain effective budgeting, accounting, and compliance systems
• Maintains a current knowledge of the billing / reimbursement requirements, and determines staffing needs and operational expenses within budget guidelines
• Promotes communication / public relations with referral sources, ensures the accuracy of public information materials and activities, ensure that all business development goals are met, controls assets and conducts inventories on a regular basis, handles and resolves complaints against the agency appropriately
• Communicates with DADS / HHSC staff, MCO staff, third-party resources, therapists, medical supply companies, pharmacies, home modification contractors, and others as needed to facilitate client services
• Visits the case manager in the DADS / HHSC, MCO and other payor sources’ office as contractually prescribed to maintain communication, receive referrals, and resolve problems
• As a part of the Agency Emergency Preparedness Plan, act as the Disaster Coordinator or Alternate Disaster Coordinator for each licensed agency.
• Make key disaster response decisions as to when to active the EPP.
• Communicate with public officials, media outlets, staff and clients to make sure the public receives accurate information.
• Coordinate and execute emergency management / disaster mitigation, preparedness, and response efforts involving multiple departments and agencies.
• Enforce established processes and procedures, coordinate drills, provide training, write plans, and work with other agencies as needed.
• Outline guidelines for the response to an emergency in order to decrease the effects.
• Educate the parties at risk on these guidelines.
• Test response plans and ensure that the effectiveness of the plan.
• Other duties as deemed necessary by the Chief Operating Officer.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Required Skills, Education, Certification, License, and / or Experience

For an agency with only the PAS category, the administrator and the alternate administrator must :

Preferred Skills, Education, Certification, License, and / or Experience

Working Conditions and Physical Requirements

While performing the duties of this job, the employee may encounter light exertion in lifting, moving, and carrying lightweight supplies and equipment. Must be able to work in a work environment that involves intermittent body movements such as walking, standing, bending, stooping, kneeling, reaching, sitting, and viewing monitor(s) for extended periods. Duties involve application of skill requiring motor coordination, finger dexterity and strength in hands / limbs for typing, filing, machine operation, and or a reasonable accommodation to perform required tasks. The Nature of duties presents moderate exposure to infectious and chemical hazards or job-related accidental injury. Normal working hours are between 8 : 00 a.m. – 5 : 00 p.m.

Compliance

The Administrator / Alternate Administrator is required to fully comply with applicable healthcare laws and statues (local, state, and federal) and Outreach Health policies and procedures. Must respect clients by recognizing their rights; maintaining confidentiality and work tirelessly to earn and keep their trust. Each team member is expected to perform all duties and demonstrate behaviors and attitudes consistent with Outreach Health’s Mission Statement and Core Values.

Please note this job description is not designed to cover or contain a comprehensive listing of duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

Pay Rate : 85K