Production Supervisor of Electronic Repair Technicians

Production Supervisor of Electronic Repair Technicians

BUFFALO, United States

The Supervisor of Electronic Repair Technicians is responsible for leading, guiding, and supporting a team of technicians to ensure high-quality electronic repair services are delivered to customers on time and within budget. This role blends technical expertise, leadership, and organizational management to drive operational excellence, customer satisfaction, and continuous improvement within the repair facility.

For more than 55 years, Control System Labs has been a trusted provider of industrial electronic repairs. We are seeking an experienced leader to head our Repair Department and help shape the next chapter of our growth. Our company fosters a collaborative and flexible work environment that values employees while delivering the best possible results for our customers.

Position Duties

• Supervise and lead team of Electronic Repair Technicians
• Define and track departmental goals and KPIs to ensure quality, efficiency, and customer satisfaction
• Evaluate employee performance, set goals, and conduct reviews
• Assist in developing and executing key technical and organizational projects
• Manage bench setups, maintaining technician equipment list and supplies, and ESD implementation throughout the facility
• Coordinate and implement standard training program for technicians
• Implement and maintain Safety protocols in the shop
• Provide technical guidance and support to Technicians and the Customer Service team
• Discuss technical issues and recommend solutions to customers
• Perform field diagnostics for customers occasionally
• Review and provide input for quotes to customers
• Display a positive attitude and practice strong work ethic that reflects the mission, values, and goals of Control System Labs
• Maintain a positive working environment with a continuous improvement theme

Minimum Requirements

Preferred Qualifications

Estimate salary range : $60,320 - $81,120, depending on experience.

J-18808-Ljbffr