Training Specialist

Company Information

At Advarra, we are passionate about making a difference in the world of clinical research and advancing human health. With a rich history rooted in ethical review services combined with innovative technology solutions and deep industry expertise, we are at the forefront of industry change. A market leader and pioneer, Advarra breaks the silos that impede clinical research, aligning patients, sites, sponsors, and CROs in a connected ecosystem to accelerate trials.

Company Culture

Our employees are the heart of Advarra. They are the key to our success and the driving force behind our mission and vision. Our values (Patient-Centric, Ethical, Quality Focused, Collaborative) guide our actions and decisions. Knowing the impact of our work on trial participants and patients, we act with urgency and purpose to advance clinical research so that people can live happier, healthier lives.

At Advarra, we seek to foster an inclusive and collaborative environment where everyone is treated with respect and diverse perspectives are embraced. Treating one another, our clients, and clinical trial participants with empathy and care are key tenets of our culture at Advarra; we are committed to creating a workplace where each employee is not only valued but empowered to thrive and make a meaningful impact.

Job Overview Summary

The Training Specialist is responsible for conducting professional training events on Advarra software for customers and internal employees. This individual is responsible for creating and maintain all materials and documentation related to training. This position requires strong interpersonal skills along with high level facilitation skills for varying group sizes.

Job Duties & Responsibilities

• Customer Product Training – Develop and deliver training content sessions based on customer specific workflows either remotely or onsite.
• Employee Onboarding – Design, deliver, and coordinate new hire, role specific, training of required systems
• Competency Evaluation – Review and assess established competencies across products for both internal and external product users.
• Facilitate professional training events for customers; demonstrate expertise in our software products as well as an understanding of industry best practices.
• Facilitate professional training events for internal employees; demonstrate expertise in our software products as well as an understanding of industry best practices.
• Develop and / or update training presentations, tests, study guides, job aids, and reference materials under the guidance of training leadership and / or subject matter experts.
• Assist in conducting organizational-wide training needs assessments to identify skills and knowledge gaps that need to be addressed.
• Host train-the-trainer sessions for internal subject matter experts.
• Gather feedback from trainees after each education session.
• Provide oversight and monitoring of Advarra community platforms to inform new practices, knowledge gaps, identify areas for training opportunities Collaborate with LMS Administrator to ensure training materials, eLearning modules, and courses are available and updated in LearnUpon / Advarra University
• Collaborate with team members to establish and maintain library of all current documentation
• Collaborate with the eLearning team to develop, review, and update eLearning modules as needed Demonstrate exceptional ability to deliver candid and constructive feedback to others as part of their coaching and development.
• Maintains attendance records and results of assessments and retraining.
• Interact with customers via phone or email in a professional and prompt manner.
• Provide responses to inquiries and troubleshoot issues by evaluating and analyzing symptoms.
• Perform other job-related duties as assigned.

Location

This role is open to candidates working remotely in the US.

Basic Qualifications

Preferred Qualifications

Physical and Mental Requirements

Equal Employment Opportunity (EEO) Statement

Advarra is an equal opportunity employer that is committed to diversity, equity and inclusion and providing a workplace that is free from discrimination and harassment of any kind based on race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, and gender identity), national origin, age, disability or genetic information or any other status or characteristic protected by federal, state, or local law. Advarra provides equal employment opportunity to all individuals regardless of these protected characteristics. Further, Advarra takes affirmative action to ensure that applicants and employees are treated without regard to any of these protected characteristics in all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and separation from employment.

Pay Transparency Statement

The base salary range for this role is $51,600 - $87,800. Note that salary may vary based on location, skills, and experience and may vary from the amounts listed above. This position may also be eligible for a variable bonus in addition to base salary as well as health coverage, paid holidays, and other benefits.