Customer Care Rockstar

Job Description

Job Description

Step into a rewarding opportunity with Earegood Ins and Financial Services, located in the heart of Cadillac, Michigan. We're searching for an enthusiastic Customer Care Rockstar who's ready to make an impact on our team! Our customer-first philosophy fuels our determination to provide exceptional service, and we are delighted to welcome someone with the same passion. As part of our onsite team, you will play a crucial role in supporting our valued clients, ensuring their experiences are positive and their needs are met with excellence. We foster a supportive and collaborative environment where every team member is empowered to contribute to our shared success. If you are a people person who thrives on helping others and desires a fulfilling career in customer service, we invite you to join us at Earegood Ins and Financial Services.

Benefits

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Life Insurance

Career Growth Opportunities

Retirement Plan

Mon-Fri Schedule

Responsibilities

Assist Customers with Policy Inquiries : Answer questions about insurance policies, coverage options, billing, and claims.

Provide Quotes and Policy Information : Help potential customers understand available insurance products and generate quotes.

Process Policy Changes : Update customer information, make policy adjustments, renewals, and cancellations as needed.

Handle Claims Support : Guide customers through the claims process and coordinate with claims representatives.

Resolve Customer Issues : Address and resolve customer complaints or concerns promptly and professionally.

Maintain Accurate Records : Keep detailed and accurate records of customer interactions and transactions.

Promote Products and Services : Identify customer needs and recommend appropriate State Farm products and services.

Schedule Appointments : Arrange meetings between customers and agents when needed.

Follow Compliance and Procedures : Adhere to company policies, procedures, and regulatory requirements.

Collaborate with Team Members : Work closely with agents and other office staff to ensure excellent customer experience.

Use CRM and Software Tools : Utilize customer relationship management systems and other software to track and manage customer data.

Support Marketing Efforts : Assist in outreach campaigns and community events when applicable.

Requirements

Experience : Previous experience in customer service roles is preferred.

Communication Skills : Exceptional verbal communication abilities and active listening skills.

Problem Solving : Ability to address customer inquiries and resolve issues efficiently.

Teamwork : Willingness to collaborate and contribute to team success.

Customer-Oriented : Passionate about providing an outstanding customer experience.

Tech Proficiency : Familiarity with customer service software and tools.

Availability : Must be available to work in-person in Cadillac, Michigan.