Position Title : Starbucks Clerk
Department : Deli
Position Reports To : Store Management
Essential Job Functions :
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
- Adhere to all local, state and federal laws, and company guidelines.
- Create an environment that enables customers to feel welcome, important and appreciated by answering
- questions regarding products sold within the department and throughout the store.
- Prepare beverage selections to recipe and standards and to customer’s requests using proper equipment.
- Tender transactions using company best practices.
- Offer product samples to help customers discover new items or products for which they inquire about.
- Inform customers coffee shop specials.
- Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible) to prevent shrink.
- Recommend coffee shop items to customers to ensure they get the products they want and need.
- Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines.
- Adequately prepare, package, label and inventory ingredients in merchandise.
- Check product quality to ensure freshness. Review “sell by” dates and take appropriate action.
- Properly use kitchen equipment, espresso machine, blender , computerized scale, steamer, etc.
- Label, stock and inventory department merchandise.
- Report product ordering / shipping discrepancies to the department manager.
- Stay current with present, future, seasonal and special ads.
- Adhere to all food safety regulations and guidelines.
- Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
- Notify management of customer or employee accidents.
- Report all safety risk, or issues, and illegal activity, including : robbery, theft or fraud.
- Must be able to perform the essential functions of this position with or without reasonable accommodation