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Client Systems Support Manager (Fort Wayne)

Client Systems Support Manager (Fort Wayne)

SweetwaterFort Wayne, IN, United States
8 hours ago
Job type
  • Full-time
Job description

Client Systems Support Manager

Sweetwater, the nation's #1 online retailer of pro audio equipment and music instruments, is seeking to hire a Client Systems Support Manager to add to our growing Client Operations team. In this role, you will be responsible for leading and managing the Client Systems Support team, which accomplishes a variety of IT related tasks throughout the diverse Sweetwater enterprise.

This work includes maintaining, repairing, and troubleshooting desktops, laptops, printers, IP phones and a variety of iOS / mobile devices. This is fast paced position that requires a candidate with amazing customer service skills and the ability to maintain composure in stressful situations.

Job Responsibilities

  • Lead and manage the Client Systems Support team, which provides technical assistance to the Sweetwater campus in Fort Wayne, Indiana
  • Provide hardware and software support for MacOS and iOS devices
  • Maintain and troubleshoot a variety of technology such as printers, cameras, Raspberry Pi's, Chrome-boxes, etc.
  • Identify and troubleshoot basic networking and telephony issues

Qualifications

  • Prior experience leading Help Desk / IT teams in an enterprise environment.
  • Experience in mentoring junior staff members to help them fulfill their potential.
  • Excellent customer-facing communications skills in person, on the phone and via email.
  • Self-motivated with a strong sense of ownership, urgency and drive.
  • Strong personal computer troubleshooting and problem resolution skills, preferably in a Mac / OS environment.
  • Strong passion for electronics and technical consumer products.
  • Understanding of IP networking and network troubleshooting skills.
  • Knowledge of scripting with Bash, PowerShell, or Python (preferred).
  • Microsoft Windows Competency and experience with Active Directory (preferred)
  • Desire to understand and improve technology and processes within the IT team

    • Sweetwater Ideal Team-Player

  • WOWs The Customer - Deep passion and desire for creating amazing customer & colleague experiences
  • Get Things Done - Great work ethic and moves with a sense of urgency
  • Obsesses over the Details - committed to paying attention to the details
  • Drives Continuous Improvement - Always focusing on effective and efficient work and way to get better
  • Develops the Future - committed to pursuit of growing personally & professionally and has a focus on bringing your colleagues along with you on that journey

    • We function best as a unified team, so relocation to our state-of-the-art campus in Fort Wayne, IN is required. Interested and qualified candidates, please apply. We look forward to exploring your #FullTimeDream with Sweetwater!

    Sweetwater's culture is built upon celebrating the creative creation of music, which unifies people from all walks of life. Our individual differences make Sweetwater stronger as a company and a better place to work as we respect, learn, and grow from each team member's unique perspective and experience. We have welcomed thousands of employees and their families from all over the world, and we invite you to discover why we consider a career at Sweetwater the full-time dream.

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    Manager Fort Wayne • Fort Wayne, IN, United States