Junior IT Administrator (Ames)

The Role : Background, context, and vision for this role and why this role exists

As part of the Todd & Sargent IT Team, the IT Junior Administrator provides first-line technical support to 150+ employees across both office and field operations. This position is focused on end-user service, CAD / BIM software support, and assisting with general IT infrastructure maintenance.

Success in this position comes from delivering top-notch customer service, learning the technical foundations of our environment, and building strong relationships in both office and field.

The What : What this role is responsible for.

Technical Expectations

Help Desk Support

• Provide Tier 1 technical support via phone, email, and in-person assistance
• Troubleshoot common issues with Windows workstations, printers, and mobile devices
• Support CAD software including AutoCAD, Revit, Civil 3D, and related applications
• Document all support requests in ticketing system with detailed resolution steps
• Maintain help desk metrics including response time and resolution rate targets
• Escalate complex issues to Senior IT Administrator with proper documentation

Hardware & Infrastructure

Software Support

Field Operations Support

End-User Support & Customer Service

Effective Organization and Housekeeping of IT Hardware

Qualifications :

Education : Associate's degree in Computer Science, Information Technology, or related field or equivalent experience

Experience : 1-2 years relevant experience in IT support or help desk environment

Technical Skills :

Preferred Qualifications