Account Manager

Job Description

Job Description

Description :

At CyberMaxx, we believe it is our duty to defend against those committed to wide-scale societal disruption through cyberattacks.

We help our customers reduce risk by tightly integrating MDR with offensive security, threat hunting, security research, and digital forensics and incident response (DFIR) to continually adapt to new and evolving threats. Our modern MDR (Managed Detection & Response) approach is tailored to the unique characteristics and risk factors of each customer, enabling us to take full ownership of the response process and, optionally, manage key security controls.

By thinking like an adversary and defending like a guardian, we help our customers stay a step ahead of threat actors.

At CyberMaxx, we value humility, transparency, intellectual curiosity, and a customer first approach.

We are looking for a technically proficient and proactive Account Manager with a strong drive for results. This role involves a combination of strategic thinking, communication skills, and relationship-building. The Account Manager aims to foster long-term relationships, reduce churn, and contribute to the company’s growth by expanding their customer base.

WHAT YOU WILL DO :

• Strategic Thinking : Understanding customer needs, identifying areas for upselling and long-term success that align with the company’s overall objectives and growth plans.
• Renewal and Expansion Management : Manage the renewal process, organize all documentation related to renewals and expansions, ensuring accuracy and compliance with internal processes.
• Cross-functional collaboration : Collaborate with CSM team and technical teams to ensure a unified experience. Collaborate with finance and legal to facilitate smooth handling of paperwork and ensure all requirements are met.
• Customer advocacy : Foster strong customer relationships, turning satisfied clients into advocates, participating in case studies, testimonials and referrals.
• Client communications : Communicate effectively with clients to gather necessary information for renewal paperwork.

WHAT IT TAKES TO BE SUCCESSFUL :

Some Of What We Offer

CyberMaxx will consider all qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran or military status, age, genetic information, or other characteristics protected by federal, state, or local applicable law.

Requirements :