Product Sales Specialist
Pay Range : $18.81 - $27.79
Purpose : This position is responsible for training and developing product sales specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information.
Minimum Eligibility Requirements :
- High school diploma or GED
- 1 year of customer service / sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job
- Excellent communication skills (verbal & written)
- Ability to multi-task and work in a fast-paced environment
Essential Functions :
Act and work in a manner that is consistent with the company's core valuesDemonstrate a thorough understanding and compliance with the company's safe lifting practices standard operating proceduresDemonstrate the ability to drive and teach the company philosophy around the basic P's of retail : people, position, product, presentation, price, promotion, purchasingProvide direction to all product sales specialists to ensure a highly attentive and accurate level of customer serviceComplete all product specialist certification coursesDemonstrate a thorough understanding of merchandise and installationEnsure the overall merchandising, pricing, and organization of the departmentCommunicate standard operating procedure direction and changes to all associates in a timely mannerComplete the Industrial Truck (forklift) proficiency testing and certificationCommunicate inventory needs to managementDirect and assist the processing of merchandise to the showroom floorValidate all product placement and pricing within the departmentGreet every customer in a helpful and courteous mannerAssist customers with product questions and selectionsProcess customers at check-out using the point of sale (POS) systemProcess customer refunds and exchanges according to established guidelinesPresent 'how-to' classes to customersFollow established cash, check, and charge card acceptance proceduresAnswer the telephone according to accepted guidelinesStock and tag merchandise displays as requiredCreate price tags and merchandise signsWorking Conditions (travel, hours, environment) : While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.
Physical / Sensory Requirements :
Physical Work Ability to exert 30 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and / or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objectsOften required to use their hands and fingers, to handle or feelFrequently required to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch or crawlStore Hours :
Monday - Friday 7 : 00 AM - 8 : 00 PMSaturday 8 : 00 AM - 7 : 00 PMSunday 10 : 00 AM - 6 : 00 PMPickup Hours :
Monday - Friday 7 : 00 AM - 7 : 00 PMSaturday 8 : 00 AM - 7 : 00 PMSunday 10 : 00 AM - 6 : 00 PMBenefits & Rewards :
Bonus opportunities & career advancement opportunities at every levelPrograms that help you reach your financial goals : 401k with company match, Employee Stock Purchase Plan, and Referral Bonus ProgramMedical, dental, vision, life, and other insurance plans (subject to eligibility criteria)Work-life balance, including : paid vacation and sick time for eligible associates, paid holidays plus a personal holiday, paid volunteer time off that starts on Day 1Equal Employment Opportunity :
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits, and all other privileges, terms, and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
