Store Customer Service Specialist

Customer Service Specialist

This position is essential to the success of our retail stores. Customer service specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer service specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer service specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the company's customers, staff, employees, vendors, contractors, and the general public.

It's all here for you... let's create your possible.

What is the process to get started?

• Online Application : Find the role(s) that interest you on our Careers page.
• Digital Interview : Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner.
• In-Store Interview : Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.

A general description of benefits offered can be found at http : / / www.myswbenefits.com / . Click on "Candidates" to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws.