Bilingual Call Center Dental Customer Service Representative

3 days ago Be among the first 25 applicants

Overview

See yourself starting a new career journey? As a Bilingual Call Center Dental Customer Service Representative at ReGenesis Health Care, you play an essential role by providing excellent personalized customer service to each inbound or outbound customer call. You will provide translation services as needed for patients. Excellent pay up to $19.00 an hour with excellent full-time benefits and quarterly incentive.

Duties and Responsibilities

• Professionally greets all customers / clients announcing name of healthcare facility in a clear and professional tone.
• Demonstrate the ability to establish and maintain effective, productive relations with coworkers, supervisors, patients and public.
• Answer incoming calls, schedule medical and dental appointments in the EHS system or transfer the caller to appropriate extensions.
• Register and / or update patient demographic information into the patient's record daily.
• Maintain patient confidentiality. Maintain call center confidentiality and code of compliance.
• Strive to retrieve messages from Central Scheduling voice mail and personal voice mail hourly and return calls to patients in a timely manner.
• Accurately and completely take messages and ensure the appropriate person immediately addresses emergency calls.
• Inform patients of the sliding fee program and the proper documentation they will need to bring at the time of visit.
• Maintain a neat / well organized work area.
• Working knowledge of personal computers and ability to navigate through practice management / electronic health software applications.

Benefits and Perks

Requirements

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