Call Center Customer Service Representative - Part Time

Milan Laser Hair Removal Opportunity

Milan Laser is the largest laser hair removal company in the nation and a two-time Best Places to Work in Omaha winner. With more than 400 clinics across 38 states and continued expansion, we're growing fast and looking for service-minded professionals who want to grow with us.

This role is the launching point for your Milan career. You'll join a supportive team, learn the business from the inside out, and build the foundation needed to advance into:

• A steady and engaging call center role
• A team that invests in your training and development
• Higher-earning sales positions and future opportunities across Milan's corporate and field teams

This part-time opportunity offers the same exposure, training, and development as our full-time roles, with added scheduling flexibility to fit your life.

About the Role

You will support clients across the country through inbound calls, emails, and chat. You will help with appointments, answer questions about their hair free journey, resolve account needs, and guide new callers who are exploring a consultation. Every interaction should create a great client experience that feels clear, helpful, and personal.

This is high volume, fast paced work. You will balance accuracy, efficiency, and strong service while delivering consistent client experiences that reflect Milan's standards.

Compensation (Recently Increased):

• Base Pay: $19 per hour
• Additional earnings through hourly differentials and commission
• Top Performers earn $22-$24/hour total

Schedule:

• 16-22 hours per week
• Shifts are 4-5 hours each
• Morning, evening, and weekend options

Business Hours:

• Monday-Thursday: 7:30am-8pm
• Friday-Saturday: 7am-8pm
• Sunday: 8am-6:30pm

Part-time roles are not eligible for full-time benefits, though full-time opportunities are frequently available.

What You'll Do

Respond to inbound calls, emails, texts, and chat from current clients

Support appointment scheduling and assist with account questions

Deliver empathetic, confident, solutions-focused service

Assist inbound phone leads and book consultations when appropriate

Follow standard processes and scripting to ensure consistency

Document all client interactions accurately and completely

Meet productivity and customer service expectations

Participate in coaching, performance discussions, and development activities

Support new initiatives and team improvements

Job Requirements

Minimum Requirements

High school diploma or equivalent

One year of customer service experience in a fast-paced environment

Ability to manage multiple communication channels at once (calls, email, chat)

Strong written and verbal communication skills

Must type at least 60 words per minute

Proven reliability, professionalism, and strong attendance

Ability to maintain confidentiality and handle sensitive client information

Comfortable working in a structured, metric-driven call center environment

Preferred Experience

Call center experience

Experience supporting customers via phone, chat, or email

Experience with appointment scheduling or multi-channel service environments

Behavioral Strengths

Customer Obsessed: Creates positive, supportive client experiences

Drive for Results: Works with personal ownership and meets expectations

Coachable: Open to feedback and eager to grow

Calm Under Pressure: Performs well in high-volume environments

Collaborative: Communicates clearly and works well within a team

Availability Requirements

16 to 22 hours per week

Ability to work morning or evening, and weekend shifts

Why You'll Love Working Here

You will be part of a fun, successful, and hardworking team that takes pride in creating great client experiences every day. The environment is supportive, energetic, and focused on helping you grow your skills and your career.

We also offer strong benefits and real advancement opportunities. Many team members move into roles such as:

• Client Coordinator with strong earning potential
• Quality and Training
• Corporate business operations
• Field sales supporting more than 400 clinics

Part-time employees receive competitive pay, bonus potential, and a positive, supportive, people-first environment. Full-time opportunities with full benefits are posted regularly and part-time team members are encouraged to apply.

Milan Laser welcomes applicants from all backgrounds. Equal Opportunity Employer.