Director of Operations

Job Title

Operational Execution & Improvement

Partner with the VP of Physician Services to implement scalable operational improvements that advance national strategy.

Translate strategic direction into efficient workflows across scheduling, payroll, credentialing, and onboarding.

Identify and eliminate process bottlenecks, driving workflow efficiency and improved service delivery.

Provide consultative input on system applications, enhancements, and best practices.

Lead the rollout of new operational initiatives and ensure consistent adoption across markets.

Payroll & Compensation Management

Oversee physician payroll across multiple states and pay structures, ensuring accuracy, compliance, and timeliness.

Collaborate with Finance, HR, and external vendors to optimize payroll integrations and reporting.

Maintain compensation dashboards and trackers to ensure visibility into workforce costs and performance.

Scheduling, Credentialing & Onboarding

Direct scheduling operations to achieve reliable coverage and optimized fill rates.

Partner with credentialing teams to accelerate time-to-credential and streamline onboarding.

Standardize onboarding workflows to create a consistent and positive experience for physicians and staff.

Project Management & Accountability

Provide project management oversight for operational initiatives, ensuring milestones are met and risks are mitigated.

Monitor deliverables, dependencies, and performance metrics, reporting on progress regularly.

Develop and maintain dashboards tracking credentialing timelines, staffing fill rates, workforce optimization, and budget adherence.

Provide timely updates to VP of Physician Services and corporate leadership.

Leadership & Support Functions

Manage and develop operations staff including Schedulers, Specialists, and future team members.

Provide back-up support for scheduling, QGenda training, payroll processing, and credentialing.

Represent operations in committee meetings, physician forums, and other cross-functional engagements as needed.

Manage physician medical malpractice coverage, renewals, and documentation in coordination with Risk and Compliance teams.

Foster a culture of accountability, collaboration, and service excellence.

Skills / Qualifications

Bachelor's degree required; Master's preferred (MBA, MHA, or similar).

57 years of healthcare operations experience, ideally in multi-site physician practice or radiology.

Experience managing payroll and scheduling across multi-state environments.

Strong project management skills, including tracking milestones, advancing deliverables, and managing risks.

Familiarity with healthcare IT platforms (QGenda, PACS, PenRad, HRIS / payroll).

Background in process improvement and implementation of operational workflows.

Excellent communication and interpersonal skills with the ability to collaborate across functions.

Skilled in Microsoft Excel and reporting tools.

National travel as needed.