Renewals Specialist - LATAM & North America

Job Description

Job Description

Why should I Apply :

At Sonar, we’re a group of brilliant, motivated, and driven professionals working hard to help organizations build responsible, secure, high-quality code quickly and systematically. We build solutions that don’t just solve symptoms of problems – we fix problems at the source – source code, to be specific.

We have a dynamic culture with employees worldwide and hub offices in the USA, Switzerland, the UK, Singapore, and Germany. We believe team members should have the opportunity to come to work every day, work on a product they are proud of, love what they do, and feel energized by their peers. With our roots deep in the open source community, we’re all about the mission : provide solutions that deliver Clean Code.

The impact you will have

As part of our exciting growth, our global Renewals Team is seeking a new team member to join us in the Live Music Capital of the World. You will play a key role in supporting customer retention and business growth for our LATAM & North America customers. You will work in a dynamic, fast-paced environment, collaborating closely with the teams across the Go-To-Market organisation, to ensure a smooth renewal process and deliver excellent service to our valued customers.

What you will do daily :

• Oversee the complete renewal process for existing contracts, proactively engaging with customers within a 90- 120 day window leading up to their contract expiration.
• Prepare and deliver accurate renewal quotes and proposals to customers, ensuring all terms meet both customer expectations and company policies.
• Collaborate closely with GTM teams, especially Sales and Customer Success, to craft and execute effective renewal strategies. This involves proactively engaging customers aligned with Account Managers to discuss renewals and identifying at-risk accounts.
• Manage the end-to-end administrative process, from initial quoting through to deal closure. Support contract processes and works closely with the Deal Desk.
• Identify and flag upsell and cross-sell opportunities, effectively handing them over to the Sales team.
• Maintain a high success rate both on time to close and close won ratio for subscription renewals
• Maintain and improve forecasting accuracy for renewals, providing regular reports to management.
• Categorize effectively churn reasons, to ensure reporting accuracy. Share customer feedback and insights.
• Actively participate in process improvements, identifying efficiencies and implementing best practices.
• Keep Salesforce and other CRM tools up-to-date with accurate renewal data.

The experience you will need :

Benefits of Working with Sonar :

Why you will love it here :

Why you will love it here :

We prioritize Diversity, Equity, and Inclusion :

At Sonar, we are a global workforce and recognize the value of different backgrounds, and global cultures.

We are committed to creating a diverse work environment and are proud to be an equal-opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

All offers of employment at Sonar are contingent upon the clear results of a comprehensive background check conducted prior to the start date.

Please note that applications submitted through agencies or third-party recruiters will not be considered.