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Restoration Operations Manager

Restoration Operations Manager

ServproSwampscott, MA, US
11 hours ago
Job type
  • Full-time
Job description

Restoration Operations Manager Multi-Site | Salem, MA & Manchester, NH

SERVPRO Team JRF helps homes and businesses recover from water, fire, mold, storm, and specialty cleaning events across Massachusetts and New Hampshire. We're growth-minded, quality-driven, and people-focusedbacked by the industry's most recognized restoration brand.

This role is for a seasoned restoration / mitigation operations leader (SERVPRO, ServiceMaster, Belfor, Paul Davis, ATI, PuroClean, etc.) who wants to run multiple locations and build strong field teams.

Compensation, Schedule & Location :

Base salary : $100,000$110,000

Bonus : Performance-based bonus opportunity up to $30,000 annually

Status : Full-time, exempt

Schedule : Primarily MondayFriday with rotational on-call for emergencies / storm events

Location : Based in Salem, MA with regular field time in Salem, MA and Manchester, NH

Vehicle : Company vehicle provided

Important : This role requires prior experience in property damage restoration / mitigation. Candidates without restoration experience will not be considered.

Why You'll Love Working Here :

Impact at scale : Lead day-to-day mitigation operations for multiple SERVPRO franchises (Salem & Manchester). Build winning teams : Hire, train, and grow production staff into future leaders.

Strong support :

  • 100% company-paid medical, dental & vision (single employee)
  • 401(k) match + profit sharing
  • Company vehicle
  • Professional development & IICRC certification support

Career runway : Leadership mentoring, Master track opportunities, and the tools to do your best work.

What You'll Do :

  • Lead field operations to ensure high-quality work, strong customer communication, and adherence to SERVPRO standards.
  • Forecast workload and crew capacity with the GM; manage staffing, recruiting, and onboarding for production teams.
  • Keep the team storm-ready with surge staffing and emergency response plans.
  • Implement a structured training path for technicians; schedule and track IICRC certifications (WRT / ASD; Master tracks a plus).
  • Conduct regular 1 : 1s and performance reviews; coach in the field to reinforce safety, SOPs, and quality.
  • Build efficient daily schedules with the Office Manager and Project Managers; manage the on-call schedule.
  • Ensure vehicles, equipment, and supplies are maintained, compliant, and ready for deployment.
  • Track and manage job profitability, labor utilization, and consumables in alignment with franchise KPMs.

    • Must-Have Qualifications (Please Read Before Applying) :

    You must meet all of the following to be considered :

    Restoration industry experience minimum 3+ years (REQUIRED)

  • Water, fire, mold, or reconstruction property damage restoration with a contractor or franchise (SERVPRO, ServiceMaster, Belfor, Paul Davis, ATI, PuroClean, etc).

    • Leadership / management experience 35+ years

  • Directly leading restoration / mitigation teams.

    • Technical credentials :

  • IICRC WRT and ASD (or ability to obtain within a defined timeframe). Master designation is a plus.

    • Proven business impact :

  • Demonstrated success improving revenue, utilization, cycle time, and job profitability.

    • Systems & tools :

  • Experience with job management systems (DryBook or similar), LMS platforms, Xactimate, and Microsoft Office.

    • Driving :

  • Valid driver's license with insurable record; comfortable driving company vehicles between MA & NH locations.

    • If you have not worked in property damage restoration / mitigation before, this position will not be a fit.

    Nice-to-Have Experience :

  • Prior multi-site leadership (managing more than one branch / office / territory).
  • Experience leading teams through cat / storm events and large-loss situations.
  • Prior SERVPRO franchise experience and familiarity with SERVPRO systems, KPMs, and brand standards.

    • Benefits SERVPRO Team JRF :

  • Competitive base salary + performance bonus
  • 100% company-paid Health, Vision & Dental
  • 401(k) match + profit sharing
  • Company vehicle
  • Paid time off & paid holidays
  • Professional development & IICRC certification support
  • Growth path within a high-performing, multi-location team

    • Equal Opportunity :

    Each SERVPRO Franchise is independently owned and operated. SERVPRO Team JRF is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic.

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    Operation Manager • Swampscott, MA, US