Commercial District Manager - Field Sales & Service (Virginia)

Commercial Division Manager

The Commercial Division Manager will be tasked with driving actions to meet and exceed company commercial goals through territory development, relationship building, and process / policy improvements. This position will require the skills necessary to develop a team, monitor / manage district performance, and train the territory team in business and role responsibilities. This position will travel in territories to visit key account customers, monitor performance, and train and lead the territory managers executing sales and service strategies resulting in improved commercial (sales / service) outcomes for our customers and the Company. WORK LOCATION : Virginia (remote within state). Due to the nature of this field-based role, residency in Virginia is required.

KEY RESPONSIBILITIES :

• Drive actions to improve key performance indicators in customer satisfaction, sales (installs), distributor sales network growth, full shop product category growth, direct service revenue, direct service profitability, direct service network growth, third party sales / service network growth, and fix right first time two days (FRFT2D) through daily management and process improvements.
• Develop and foster key relationships with the proper stakeholders at key account customers to minimize customer equipment downtime and improve customer satisfaction.
• Develop and implement action items for territory development (customers, product lines, etc.)
• Manage and support Field Service Technicians

Conduct weekly meetings for the following topics :

Territory KPI review

BACKGROUND & SKILL :

RELATIONSHIPS & TRAVEL :

EDUCATION :

To be considered for employment, candidates must reside in Virginia

The Coats Company is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law.