Service Territory Coordinator

Overview

Are you an organized and customer-oriented professional with a passion for delivering outstanding service? We are looking for a dedicated Service Coordinator to join our team and ensure the smooth operation of our branch services.

Working for Stryten Energy, a Service Coordinator's primary day-to-day responsibilities will include assisting management with all aspects of the service branch's operation including interactions with customers, technicians, and the management team. In the absence of the Service Territory Manager, the coordinator is fully accountable for branch operations.

This position is office based in Corona, CA, and requires you to work onsite. The hours are Monday - Friday.

Base rate offers for this position may vary based on factors such as location, skills, and relevant experience. The hourly rate for this role is : $25.50 - $26.25. In addition, this position offers medical, dental and vision benefits.

Responsibilities

Main Responsibilities :

Customer Contact, Service Requests, Scheduling and Dispatching :

• Handle all service requests and customer contact in a timely and professional manner.
• Create, schedule, and update service calls for technicians as necessary.
• Keep customers informed of service dates and update customer's systems as needed.
• Follow up with Service Technicians and customers to ensure satisfaction and completion of Service Calls.
• Process, review, and update the service call from creation through invoicing.
• Over-communicate with all things Branch related to the Territory Service Manager.

Additional Responsibilities :

Qualifications

Experience :

#LI-JA

EEO Statement

Stryten Energy is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

About Statement

Stryten Energy helps solve the world's most pressing energy challenges with a broad range of energy storage solutions across the Essential Power, Motive Power, Transportation, Military and Government sectors. Headquartered in Alpharetta, Georgia, we partner with some of the world's most recognized companies to meet the growing demand for reliable and sustainable energy storage capacity. Stryten powers everything from submarines to subcompacts, microgrids, warehouses, distribution centers, cars, trains and trucks. Our stored energy technologies include advanced lead, lithium and vanadium redox flow batteries, intelligent chargers and energy performance management software that keep people on the move and supply chains running. An industry leader backed by more than a century of expertise, Stryten has The Energy to Challenge the status quo and deliver top-performing energy solutions for today and tomorrow. Learn more at stryten.com.