Auto Mechanic / Diagnostic Technician

Job Title : Auto Mechanic / Diagnostic Technician

Duration : 12+ Months

Location : Troy, MI

Job Description :

Automotive Mechanic / Diagnostic Trouble Shooter - performs maintenance, repairs, and diagnostic tests on vehicles inspection : Examining the vehicle's mechanical components and engine through software.

Diagnosing : Identifying problems with the vehicle

Explaining : Communicating with vehicle owners to discuss their concerns and explaining automotive problems and repairs to clients

provide direct support to Client dealerships for diagnostic software and hardware issues with complexity related to specific vehicle modules and systems to supplement the escalation process through the Technical Assistance Center.

Qualifications :

Proficiency in automotive hardware and software systems with its functionality

Experience in handling complaints, driven to deliver an excellent customer experience through resolutions and adherence to response times

Experience working and managing communications, with multiple cross-functional teams / stakeholders

Trouble shooting Automotive controls

Vehicle support system

Automotive sensors

High attention to detail, and high level of professionalism

Proactive, self-motivated, self-starter, minimal supervision

Excellent analytical skills and strong decision-making skills committed to resolution and compliance

Strong organizational, time and workflow management skills

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