Scheduling Coordinator

Full Time Scheduling Coordinator - Dental / Periodontics / Oral Surgery

westshoreperiodontics.com

| Avon, Ohio (this is an In-Office Position, it is not hybrid or remote)

Westshore Periodontics and Dental Implants is a well-established dental practice committed to providing high-quality care in a warm and friendly environment. We focus on patient-centered care and offer a wide range of dental services. We're looking for a passionate and dedicated Scheduling Coordinator to join our team!

The role of the Scheduling Coordinator is critical in providing exceptional patient care resulting in the best clinical outcomes and meeting the needs of our patients.

Role and Responsibilities

The Scheduling Coordinator will greet patients, answer phones, schedule appointments, collect patient financial responsibility and prepare patient charts.

Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.

Greets patients and visitors immediately upon arrival with a friendly demeanor.

Answers the phone promptly with a smile.

Schedules appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms.

Prepares a daily schedule for each provider.

Prepares patient charts.

Manages patient flow to reduce patient wait time.

Assists patients as necessary.

Maintains reception area in a neat and orderly condition.

Maintains professional relationship with referring offices.

Maintains confidentiality of all information in accordance with HIPAA.

Performs other related duties as assigned.

Education and Experience

High school diploma or equivalent required.

One year of customer service experience required.

Medical or dental experience is preferred.

Skills and Abilities

Understanding of dental terminology.

Friendly, inviting, and professional personality and presence.

Basic office skills such as typing and filing.

Good organizational skills.

Attention to detail.

Effective communication skills.

Core Benefits & Wellness

Medical (including Virtual Care), Dental, and Vision Coverage

Employee Assistance Program (EAP)

Uniforms / Scrubs provided

Financial Well-Being

Competitive pay, Bonus potential, and annual merit reviews

401(k) Plan w / Company Match

Health Savings Account (HSA) with HDHP health plans

Life Insurance

Basic and Supplemental Life Insurance

Spouse and Child Life Insurance

Time Off, Disability And Leave Of Absence

Paid Vacation (Starting at 2 weeks), Sick Time, and 6 Annual Paid Holidays

2 Weeks Paid Parental Leave

Long and Short Term Disability Plans

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status

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