Technical Account ManagerGTN Technical Staffing • Tucson, AZ, US

Technical Account Manager

GTN Technical Staffing • Tucson, AZ, US

1 day ago

Job type

Permanent

Job description

Job Description

Technical Account Manager

$50K - $60K plus commission

Tucson, AZ (Fort Lowell & Swan Rd)

FULL- TIME EMPLOYEE

Compensation : Base $50k–$60k depending on directly relevant experience; commissions targeted to roughly double base in strong performance years.

Estimated on-target range ~$75k–$120k total comp. Structure is multi-component (percent of managed book monthly, percent of billed project labor, percent of hardware profit).

Award-winning, woman-owned MSP serving Southern Arizona; strong people-first culture, low drama, collaborative, values-driven.
Flexible, family-oriented policies (e.g., early close on certain days, wellness day around July 4th); hybrid work available after 90 days (up to 2 days / week).

Hiring priority role :

1. Technical Account Manager (TAM) – priority hire

o Need a high-touch client farmer with technical depth to reduce handoffs and elevate client satisfaction.

o Own a book of existing accounts; strategic client conversations; budgets / roadmaps; quoting / scoping hardware and IT projects; identify upsell / cross-sell / renewals; coordinate smooth onboarding with technical and BD teams; frequent client touch (often weekly).

o Book size : Start with up to ~15 accounts; sweet spot 15–20 if solo; with admin / team support could scale to ~30. High-touch role; ~10% field meetings, mostly in-office otherwise.

o Hunting vs farming : Default is farming existing accounts; may add new-logo prospecting only if candidate genuinely excels at both (rare).

Ideal profile :

MSP background managing multi-client environments (context switching, variety of stacks).

Former technician who moved into sales / account management is ideal; must explain technical concepts clearly and tie to business outcomes.

Alternates considered : software sales with SMB experience and end-to-end implementation lifecycle exposure (not pure enterprise-only backgrounds like selling into Macy’s / Home Depot).

Resilient, optimistic, low-ego, team-oriented; strong cultural alignment with values.

o Technical preferences : Hands-on familiarity with managed services environments; credibility discussing networks, security (e.g., firewalls), migrations, office moves, etc. Certifications a plus.

o Profile : Strong seller who also wants leadership; prior team lead experience; accountability to KPIs; cultural fit. Likely earlier-career to mid-level (not deeply entrenched enterprise seller unless MSP background).

Potential path to Sales Director / leadership team in 1–2 years as the org grows.

Work location and schedule

In-office primary, ~10% client field meetings. Hybrid up to 2 days / week after successful 90 days (optional; many salespeople prefer being in-office).

Compensation and earnings clarity

Candidate will get clear explanation of commission mechanics before accepting; will provide detailed walk-through to qualified finalists (multi-component plan tied to book, projects, hardware margin).

Overview :

The Technical Account Manager (TAM) is a strategic role that encompasses managing client accounts, fostering relationships, and driving sales initiatives that benefit the client. As a TAM, you are the liaison between our client and their clients, helping our clients understand how technology can impact and benefit their business.

The successful TAM will be responsible for harnessing the power of our client’s service offering to deliver innovative solutions to our clients and working collaboratively across the organization to develop and maintain successful service delivery and client retention. The TAM must be a creative and strategic thinker, who has strong interpersonal skills, both oral and written. You must also be a problem solver, ready to tackle an issue or answer a question in support of their clients. Additionally, you should be highly organized and able to thrive in a high volume, fast-paced and team-oriented environment, as well as have a technical acumen for IT services and IT sales.

Expectations / Responsibilities :

Manage a book of business consisting of assigned accounts and clients. This includes but is not limited to owning the overall relationship with assigned clients, being responsible for total client experience, and serving as primary liaison.

Become a trusted advisor for assigned clients on how to best leverage our client and when to introduce appropriate client service and / or partner resources, including yearly IT budgets and planning meetings to document recommended projects and hardware.

Act as the subject matter expert for clients regarding our client’s products and services to identify upsell, cross-sell, and renewal opportunities within assigned accounts.

Research and prepare quotes for hardware and IT projects.

Work at a high level within assigned accounts, developing and maintaining effective working relationships with client Owner / Manager / Directors, as well as any key partners or system integrators involved in their designated accounts.

Engage with clients to understand their business goals and objectives and the plans in place to attain those.

Monitor key risk indicators, scheduling time with clients and understanding their ongoing expectations are paramount to long-term satisfaction and retention.

Communicate and coordinate with the Business Development team and Technical team to provide a smooth and successful transition for onboarding clients.

Report on client performance, including but not limited to New Account Transition, Risk Identification, Escalation Resolution, Special Projects, and overall satisfaction.

Requirements :

Positive attitude and demeanor, adding to the culture of the team

High standards for accuracy

Assertive, persistent, persuasive, and able to provide solutions to complex problems with minimal supervision

Ability to work independently in a timely and effective manner to meet individual and team goals, high energy, self-starter

Strong decision-making abilities, strong moral compass

Professional, friendly phone skills, computer skills including MS Office (Word, Excel, PowerPoint)

Energetic professional with a high level of integrity, who can adapt to new situations quickly and stay current with trends in an ever-evolving industry

Coachable, able to implement feedback, and dedicated to consistent self-improvement and knowledge of the MSP industry

Confidence to overcome objections and convert interest into qualified opportunities

Strong business and technical acumen for IT and curiosity about the client's business

Willingness to learn, adapt and expand skillset in a constantly changing environment

Uphold our client’s terms and conditions, standards, relevancy, mission statement and company values

Positive attitude and a drive to win with resilience and the ability to overcome objections

Minimum Requirements :

Bachelor’s Degree or 3+ years in a related role with a proven track record of consistent quota / goal attainment

A technical seller who has experience with business-to-business sales and working with C-level decision makers

MSP background managing multi-client environments (context switching, variety of stacks).

Former technician who moved into sales / account management is ideal; must explain technical concepts clearly and tie to business outcomes.

Alternates considered : software sales with SMB experience and end-to-end implementation lifecycle exposure (not pure enterprise-only backgrounds like selling into Macy’s / Home Depot)

Resilient, optimistic, low-ego, team-oriented; strong cultural alignment with values.

Technical preferences : Hands-on familiarity with managed services environments; credibility discussing networks, security (e.g., firewalls), migrations, office moves, etc. Certifications a plus.

Professionalism in appearance and written and verbal communication

A solid culture fit, meeting our company’s core values

Strong teamwork mentality

Company Description

Who We Are

GTN is the leader in technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 2000 companies.

What We Do

We provide Scalable Technical Staffing solutions encompassing SOW, staff augmentation, and direct hire placement for Fortune 2000 companies, with niche service offerings in Cyber Security, Digital, Field Services, and Professional Services. Our recruiting teams are specialized, certified, and have endured rigorous technical boot camps and ongoing required educational courses and meetups.

What Proof We Have

We have experience in scalable IT Staffing since the year 2000. Our IT experts have helped Fortune 2000 corporations embrace the cybersecurity and digital space, with many of our experts remaining on contract with clients for 8+ years. Our staffing experts have been engaged to speak at cybersecurity conferences, and our teams are certified and specialize in divisions focused around cyber, digital, field, and professional services.

Why People Want It

Our value

Company Description

Who We Are\r\nGTN is the leader in technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 2000 companies.\r\n\r\nWhat We Do\r\nWe provide Scalable Technical Staffing solutions encompassing SOW, staff augmentation, and direct hire placement for Fortune 2000 companies, with niche service offerings in Cyber Security, Digital, Field Services, and Professional Services. Our recruiting teams are specialized, certified, and have endured rigorous technical boot camps and ongoing required educational courses and meetups.\r\n\r\nWhat Proof We Have\r\nWe have experience in scalable IT Staffing since the year 2000. Our IT experts have helped Fortune 2000 corporations embrace the cybersecurity and digital space, with many of our experts remaining on contract with clients for 8+ years. Our staffing experts have been engaged to speak at cybersecurity conferences, and our teams are certified and specialize in divisions focused around cyber, digital, field, and professional services.\r\n\r\nWhy People Want It\r\nOur value

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Technical Account Manager • Tucson, AZ, US