Receptionist

Receptionist

The Salvation Army, North And Central Illinois Division Elgin Corps

Position Title : Receptionist

Location / Dept : Elgin Corps

Reports To : Corps Officers

Pay Grade : 402

Pay Range : $15.75-$18.90

Outcomes

Visitors to The Salvation Army will be greeted in a compassionate, helpful, and efficient manner. Incoming phone calls will be answered promptly and courteously striving to always give information.

Essential Duties And Responsibilities

• Perform general receptionist duties. (60%)
• Greet all visitors to The Salvation Army, referring them to the appropriate individual for assistance.
• Answer incoming telephone calls, providing information on external Salvation Army services, or transferring incoming calls to the appropriate staff member.
• Stock and maintain literature racks in neat and orderly condition.
• Receive deliveries and route to appropriate staff member.
• Setting appointments as needed with clients in conjunction with the Social Services Coordinator.
• Maintain a log of calls received, individuals referred to other community agencies / organizations, and individuals (walk-ins) that come to our building. (For NSS / social service statistics)
• Receive donations submitted to the Corps, issue a receipt to the donor, and maintain a log of donations for reporting purposes such as Gifts-In-Kind.
• Process information for clients as directed. (25%)
• Assist Social Service clients in completing forms.
• Forward forms / requests.
• Follow up on requests for information.
• Assist in managing the volunteer database. (15%)
• Process volunteer information as directed.
• All other duties as assigned.

Reporting Relationships

The individual relates to, and interacts with, a wide variety of contacts both within and outside The Salvation Army. In these contacts they act as a representative of the Army and its mission.

Under general supervision of the Corps Officers with minimal freedom to plan, schedule and carry out responsibilities within established policies and guidelines.

Performance Measurements

This individual will be evaluated on how effectively the outcomes of this position are achieved, as well as the accuracy and completeness of accomplishing the assigned goals.

A 30, 60, and 90-day performance review will be conducted.

Education / Experience

Competencies

Position Limitations

Physical Demands / Work Environment

The Salvation Army Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.