Player Services Greeter

Description

Job Overview :

The focus of the Greeter is to greet all guests that enter the casino with a warm and friendly smile and assist with general information about the property. Greeters may be the first and final point of contact and have the ability to make a lasting impression on the guests.

Purpose :

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System :

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities :

• Provides outstanding guest service, including interpreting and conveying property information to all guests
• Answers questions pertaining to, promotions, complimentary, and special events
• Services all guests with the utmost hospitality by effectively demonstrating Wind Creek Hospitality's ten Best Operating Practices (BOPs) : Smile, Gratitude, Provide Directions, Resourcefulness, Greet, Present, Eye Contact, Responsiveness, Professionalism, Communication
• Adheres to the established dress code
• Provides prompt, friendly and courteous service to all guests, including a warm and friendly greeting
• Other duties and responsibilities as assigned

Job Requirements : (please ensure you meet the listed requirements prior to applying)

NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.