DPIC & Dealer to Dealer Analyst

DPIC & Dealer To Dealer Analyst

Shape the Future of Mobility at Nissan : Launch Your Career, Drive Innovation

We are currently looking for a DPIC & Dealer to Dealer Analyst to join our team in Franklin, TN. This position manages D2D program through vendor performance management, feature requests and implementation, and problem resolution. Administers Syncron system dealer enrollments and Dealer-to-Dealer Referral process and shipment anomalies. Coordinates with dealers, third party providers, internal departments, and NNA IS groups to resolve logistical and systems interface issues and ensure accurate processing of physical shipments and electronic data transactions. Integral part of the Dealer Parts Information Center (DPIC) team. Primary contact for day-to-day questions and process training. SME for dealer, internal teams, and field staff escalations related to, but not limited to, part availability, catalog questions, and shipment ETAs. Works with DPIC Vendor to implement process improvements and agent training.

A Day in the Life :

• Maintaining Syncron Enrollment (Buy / Sells and New) and update HOST (CU91)
• Monitoring Dealer Inventory Data Feeds each morning using Syncron data Ensuring eligible dealer backorders are fed from HOST to SAP using reporting data in Syncron.
• Monitoring the system for any interface issues for internal or dealer users.
• Checks to ensure labels are being generated for both air and ground and opening tickets as needed
• Identify scan interface issues by analyzing the anomaly report, pick up scans trigger the financials and release the line in HOST.
• Manually assign D2D shipments if FedEx label process fails
• Dealer shipment accuracy
• Contact with the dealer and manually rescheduling as needed on FedEx
• Manually changing the FedEx tracking number in SAP
• Resubmitting the FedEx interface to allow scans of the new label to interact with both SAP and Host.
• Error resolutions.
• Correct FedEx labels with the wrong shipments,
• Address quantity errors
• Provide support for dealer inquiries concerning shipments
• Provide dealers with NNAnet access
• Monitor the Syncron D2D e-mail in box to determine why they are bounced back and attempt to resolve.
• Work with PDC's to process dealers RFC's and inquiries concerning D2D Shipments
• Monitor Dealer 360 to look for questions and inquiries about D2D and Parts Locator
• Update tables for specific parts so they don't search D2D when they do not have a sales restriction on them
• Set up Manual D2D's for OOP parts, hot situations, Consumer Affairs, and STP's
• Support SCM to relocate inventory to support dealer allocation
• Support IS on system changes and enhancements as needed
• Resolve IS tickets opened related to Syncron (User Access)
• Support generation of reports and KPI status.
• Work with Fed Ex as vendor for D2D shipments to negotiate rates, package size parameters, and track billing.
• Utilize Salesforce and Nissan systems to assist with escalated Dealer, Field team, or internal team parts issues.
• Utilize Salesforce to run reports to identify team performance opportunities.
• Collaborate with call center vendor to improve agent productivity.
• Act as SME on NNA operations and parts processing procedures to support internal and dealer teams.
• Collaborate cross-functionally with internal teams on process improvement actions.
• Communicate with Parts Managers and Field Staff teams to cascade information, address concerns, or request action.
• Utilize both NNA and NCI mainframe systems to assist with dealer orders and Executive escalation requests.
• Escalate and follow-up on critical parts order issues with Supply Chain, PPE, and logistics teams.

Who We're Looking for :

Required :

What You'll Look Forward to at Nissan :

Career Growth and Continuous Learning Opportunities : Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization.

Rewards : Be supported with a Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP).

Nissan is committed to a drug-free workplace. All employment is contingent upon the successful completion of drug and background screenings in accordance with Nissan policies and in compliance with federal, state, and local laws, including the California Fair Chance Act and the Los Angeles County Fair Chance Ordinance. Nissan will consider qualified candidates with arrest or conviction records for employment in a manner consistent with these laws.

It is Nissan's policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire; Nissan uses E-Verify to validate employment eligibility.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees with shared characteristics or interests build allies, and foster a company culture where all employees feel supported and included.

Join us as we carry our commitment to diversity and inclusion into the future.