Service Delivery Manager

Define, document, and manage the Infrastructure Service Portfolio, detailing ownership, lifecycle, cost, and performance KPIs for each service.

Develop and maintain the Service Catalog within the Atlassian Platform as the single source of truth for Infrastructure services.

Establish governance frameworks for service intake, change management, and performance reviews.

Partner with leaders to develop cost-of-service models that connect spend, effort, and value creation.

Create dashboards and reporting mechanisms that show service performance, reliability, user experience, and ROI.

Collaborate with cross-functional partners (Engineering, Cyber & Physical Security) to align and mature service delivery practices.

Drive continuous improvement, identifying redundancies, optimizing processes, and ensuring each service contributes directly to organizational outcomes.

Lead quarterly and annual service review cadences, ensuring transparency and accountability for results.

Embed knowledge management practices, ensuring every service has clear documentation, ownership, and defined success metrics.

Requirements :

Experience in IT Management, or a related field, or equivalent experience that demonstrates significant expertise in IT service delivery and portfolio management.

ITIL Certification (required).

Strong proficiency with the Atlassian Enterprise Platform and other service management and collaboration tools (required).

7+ years of experience in IT Service Management (ITSM), Service Portfolio Management, or Infrastructure Operations leadership.

Proven experience designing or governing a service catalog and operating model across multiple technical domains.

Demonstrated ability to translate operational data into actionable insights through dashboards and analytics.

Excellent communicator and facilitator - able to bridge strategy, finance, and operations to drive clarity and alignment.

Proven record of building trust and driving accountability in cross-functional environments.

• Job Type & Location

This is a Contract position based out of Arlington, VA.

• Pay and Benefits

The pay range for this position is $55.00 - $90.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a hybrid position in Arlington,VA.

• Application Deadline

This position is anticipated to close on Dec 1, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.