Front Desk Phone Operator

Front Office Operator - Full-Time, Seasonal (Second Shift)

Shift Information : This is a Full-Time Seasonal position on Second Shift. Weekend and holiday availability is required.

Position Summary : The Front Office at Jiminy Peak, located in the Country Inn, serves as "Customer Service Central" for the entire resort. As a Front Office Operator, youll play a key role in delivering exceptional service to every guest. This position requires a friendly, professional demeanor and a strong understanding of Jiminy Peaks amenities, services, and activities. Youll be the first point of contact for many guests - whether by phone or in person - ensuring every interaction reflects the warm and welcoming spirit of the resort.

Key Responsibilities :

• Guest Communication : Answer all incoming calls promptly and professionally, using proper greetings and phone etiquette.
• Call Management : Route incoming calls to the appropriate departments using the Mitel Contact Client system.
• Dispatch Services : Coordinate and dispatch bell staff, housekeeping, shuttle, and maintenance teams in response to guest requests, ensuring timely follow-up.
• Work Orders : Log and track maintenance requests using the SMS HOST Work Order system.
• Information Resource : Provide accurate information about the resort, mountain services, and local area using internal resources such as the dispatch report, brochures, website, and ski report.
• Concierge Support : Offer guests driving directions, resort details, and assistance with special requests.
• Event Awareness : Stay informed about on-site events and group activities by reviewing the function book and Banquet Event Orders (BEOs).
• Guest Engagement : Respond to online guest inquiries through the customer engagement messaging platform, following up to ensure satisfaction.
• Additional Duties : Perform other tasks and provide assistance as directed by management.

Qualifications :

JOB CODE : 4120-210