Customer Service Branch Associate II - Automotive Finishes

Job Title

This position is responsible for receiving and preparing orders, as well as safely moving, loading, and delivering products. This position is also expected to provide customer service and operate tinting, assist with scheduling, mixing and color matching equipment, as needed.

The individual selected for this role will be expected to work at Automotive Branch #9115 located at 5720 Brookpark Road, Cleveland, OH 44129. This is a full-time position working Monday through Friday between the hours of 8am and 5pm based on business needs and subject to change.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Companys customers, staff, employees, vendors, contractors, and the general public.

Responsibilities

Prepare and complete orders for delivery or pickup according to schedule (load, pack, wrap, label, ship)

Load and unload products from deliveries

Operate and maintain warehouse vehicles and equipment

Assist in planning delivery schedule to optimize unit efficiency

Assist customers in person and over the phone by determining needs and presenting appropriate products and services

Process sales transactions accurately and consistent with policies and procedures

Deliver products to the customer in a safe and timely manner

Keep a clean and safe working environment and optimize space utilization

Communicate and cooperate with supervisors and coworkers

Follow quality service standards and comply with procedures, rules and regulations

Ensure that the stockroom is organized

Comply with inventory control procedures and assist with bi-annual inventory review

Qualifications

Minimum Requirements

Must be at least eighteen (18) years of age

Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future

Must have a valid, unrestricted Driver's License

Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion

Must be willing to work all scheduled hours, with or without reasonable accommodation

Must have at least one (1) year of work experience in customer service, retail, or sales

Preferred Qualifications

Have at least one (1) year of work experience in a Sherwin-Williams Automotive Branch

Have at least two (2) years of work experience in customer service, retail, or sales

Have at least one (1) year of work experience using material handling equipment (for example : forklifts (stand and sit), pallet jacks, hand trucks, order pickers, vacu-hoists, drum dollies, conveyor belts, etc.)

Have at least a High School diploma or GED