Desktop Support Technician
F2OnSiteNew York, NY, United States14 hours ago
Job type
- Full-time
Job descriptionProvide IT support to all users in the Americas Provide support through phone / email / service tickets to front and back office users on desktop issues Install, upgrade, support and troubleshoot Windows operating systems, computer hardware (and any other authorised peripheral equipment) and across a range of authorised software applications Perform general preventative maintenance Assist facility matters when needed including moves, adds, and changes Raise, update and close all support tickets regularly and promptly. Participate and implement in global projects Provide on site and remote support Communicate with team members regarding issues, procedures, and documentation In depth knowledge of Windows desktop technologies. In depth knowledge of Desktop and laptop hardware. Intermediate knowledge of TCP / IP, DNS and Internetworking Technology Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) Knowledge of Server, Voice & Communications Infrastructure. Knowledge of various Operating systems (e.g. Windows, Linux, Apple) Knowledge of Audio and Video Conferencing technologies. Knowledge of common Market Data applications and services. Relevant industry certifications may include Microsoft MCP, MCSA or individual Microsoft specialist training such as Excel, Word, PowerPoint, Outlook or ITSM products Proficient with Apple products (Mac, Ipad,Iphone) Associates Degree in Computer Science, related field or equivalent experience Minimum 5 years Desktop Support experience, preferably within a financial services organization. Flexible hours - There is a work shift system and it covers from 7-6. The Technician would be working from 7am , 8am or 9am to finish in a staggered manner. Occasional afterhours and weekend work as needed. Customer Service - Strives for high levels of customer satisfaction. Going out of our way to be helpful and pleasant to our customers. Efficiency - Plans ahead, manages time efficiently, is punctual, is cost conscious and is constantly thinking of better ways to do things. Quality of Work - Pays attention to detail, checks own work for accuracy and quality and takes personal responsibility for achieving quality standards. Sets goals and targets for self which improve upon previous performance and constantly strive to exceed existing quality and service standards. All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers. F2OnSite supports and adheres to all state laws regarding background checks. This position requires specific work hours to be adhered to. Typically the work hours are not flexible, so you must be able available to work during those hours.
Onsite Desktop Support Technician - NYC, NY
- Contract to Hire Opportunity
- Start Date - ASAP
- Monday-Friday - There is a work shift system and it covers from 7-6. The Technician would be working from 7am , 8am or 9am to finish in a staggered manner.
The Desktop Support Technician will be responsible for providing assistance to all front and back office staff. This individual will be responsible for supporting the various different business lines throughout the company umbrella. This is a hands-on role and this individual is expected to provide technical expertise in order to resolve issues for the general population.
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Desktop Support Technician • New York, NY, United States
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