Benefits : 401(k)
Bonus based on performance
Dental insurance
Free food & snacks
Health insurance
Paid time off
Training & development
Vision insurance
Who We Are
Incingo is a medical cost containment company that helps manage everything from short-term post-op to catastrophic care for worker’s compensation claims. We use our nationwide network of proven, credentialed vendors and create customized programs for efficient authorizing and shipping of medical supplies. We also coordinate medical transportation, home health care and in-home modifications. We are located in Novi, and we are looking for a full-time Administrative Specialist. Hybrid work is available, candidates should be Michigan based.
We offer a best-in-class benefits package including medical / dental / vision, unlimited PTO, 401k, company-paid life insurance and long-term disability benefits. We also have frequent company-sponsored events and lunches and snacks in the office.
Our culture is one of caring and collaboration, and we enjoy a flexible and team-oriented environment.
Visit our website or LinkedIn to learn more.
What You’ll Do
Organize and maintain files along with the administration inbox
Answer phones, emails, and communicate with customers as well as internal staff
Communicate by phone and via email with case managers / adjusters
Enter data into systems and report using spreadsheets
Facilitate resolution of open receivables by review of HCPC coding, product, payment agreements, fee schedule and / or authorization terms
Work independently and as part of a team on invoice renegotiations, vendor management, provider and patient relations
Maintain accurate documentation of claim files in multiple databases
Work with the team to conduct cost analysis and identify margin opportunities
Verify and audit charts to identify coding discrepancies
Review claim ERA and denied claims
Follow up with insurance providers on denials, correct claims and re-submit denied claims as needed
Follow up with insurance groups and patients for payments and collections. Assist patients with billing concerns & inquiries via phone calls
Review EOB’s, address denial and partial payment of invoices in a timely and accurate manner
Demonstrate performance aligned with WRS guiding principles, including caring, collaboration, trustparency, and innovation
What You’ll Bring
High School Diploma (or equivalent); college degree preferred
Knowledge in Account payables and receivables
Knowledge with CPT and HCPC codes
1-3 years’ experience in medical billing / coding
A customer focused approach to tasks and responsibilities
Must be analytical and solution-oriented with excellent problem-solving abilities, superior follow-up skills, and the ability to shift gears frequently throughout the day
Excellent verbal and written communication skills
Intermediate experience with excel database
Familiarity of workers compensation state fee schedules preferred
Flexible work from home options available.