Benefits : 401(k)

Bonus based on performance

Dental insurance

Free food & snacks

Health insurance

Paid time off

Training & development

Vision insurance

Who We Are

Incingo is a medical cost containment company that helps manage everything from short-term post-op to catastrophic care for worker’s compensation claims. We use our nationwide network of proven, credentialed vendors and create customized programs for efficient authorizing and shipping of medical supplies. We also coordinate medical transportation, home health care and in-home modifications. We are located in Novi, and we are looking for a full-time Administrative Specialist. Hybrid work is available, candidates should be Michigan based.

We offer a best-in-class benefits package including medical / dental / vision, unlimited PTO, 401k, company-paid life insurance and long-term disability benefits. We also have frequent company-sponsored events and lunches and snacks in the office.

Our culture is one of caring and collaboration, and we enjoy a flexible and team-oriented environment.

Visit our website or LinkedIn to learn more.

What You’ll Do

Organize and maintain files along with the administration inbox

Answer phones, emails, and communicate with customers as well as internal staff

Communicate by phone and via email with case managers / adjusters

Enter data into systems and report using spreadsheets

Facilitate resolution of open receivables by review of HCPC coding, product, payment agreements, fee schedule and / or authorization terms

Work independently and as part of a team on invoice renegotiations, vendor management, provider and patient relations

Maintain accurate documentation of claim files in multiple databases

Work with the team to conduct cost analysis and identify margin opportunities

Verify and audit charts to identify coding discrepancies

Review claim ERA and denied claims

Follow up with insurance providers on denials, correct claims and re-submit denied claims as needed

Follow up with insurance groups and patients for payments and collections. Assist patients with billing concerns & inquiries via phone calls

Review EOB’s, address denial and partial payment of invoices in a timely and accurate manner

Demonstrate performance aligned with WRS guiding principles, including caring, collaboration, trustparency, and innovation

What You’ll Bring

High School Diploma (or equivalent); college degree preferred

Knowledge in Account payables and receivables

Knowledge with CPT and HCPC codes

1-3 years’ experience in medical billing / coding

A customer focused approach to tasks and responsibilities

Must be analytical and solution-oriented with excellent problem-solving abilities, superior follow-up skills, and the ability to shift gears frequently throughout the day

Excellent verbal and written communication skills

Intermediate experience with excel database

Familiarity of workers compensation state fee schedules preferred

Flexible work from home options available.