Regional Director of Operations (Healthcare Dining)

Regional Director of Operations

Morrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. Morrison's hospital kitchens, restaurants, and cafs feature socially responsible practices and exceptional guest experiences. The company's comprehensive Mindful Choices wellness and sustainability platform includes the latest in healthful eating and an understanding of behavioral change in food consumption. Morrison's alignment with Partnership for a Healthier America's (PHA) Hospital Healthy Food Initiative positively impacts up to 41 million patients and 500 million hospital meals annually. Morrison has been named one of Modern Healthcare's "Top 100 Best Places to Work in Healthcare" for the past five years, and Training Magazine's Top 125 organizations for the past six consecutive years. The company is a division of Compass Group and has more than 1,200 registered dietitians, 300 executive chefs, and 17,000 professional food service team members.

Overview

As a Regional Director of Operations (RDO) in Contract Managed Healthcare Dining with Morrison Healthcare, you will lead, manage, and inspire a team of Dining Directors and other Dining Services leaders across your region. You will be part of the regional leadership team, providing strategic planning, direction, and guidance to accounts within your territory while building and maintaining strong relationships with hospital administrators and clinical staff. Your mission is to deliver exceptional dining experiences that support patient satisfaction and well-being, as well as operational and culinary excellence in a dynamic healthcare environment.

Key Responsibilities

Lead and inspire healthcare dining teams : Manage System-Level Dining Directors and Directors of Dining Services to deliver compassionate, high-quality foodservice that enhances patient care.

Drive client partnerships : Build strong relationships with hospital executives, nursing leadership, and administrators to achieve KPIs such as patient satisfaction, safety, regulatory compliance, and financial performance.

Collaborate on regional leadership : Share best practices, mitigate risks, champion diversity, and foster community across healthcare accounts.

Own territory operations : Oversee all accounts, balancing short- and long-term decisions with risk / reward considerations, ensuring alignment with healthcare standards.

Support cultural tone : Partner with the SVP and RVP to set a culture of transparency, accountability, safety, and service excellence across the region.

Ensure smooth sales and retention : Collaborate on presentations, negotiations, and retention strategies tailored to healthcare clients.

Champion compliance : Ensure adherence to QA standards, healthcare regulations, food safety policies, and CMS / state requirements, with timely reporting.

Develop future leaders : Conduct performance evaluations, succession planning, and leadership development with a focus on multi-unit healthcare dining management.

Own financial performance : Manage P&L for assigned territory, ensuring accurate reporting, forecasting, and budgeting.

Administer policies fairly : Ensure consistent application of organizational policies and procedures across healthcare accounts.

Anticipate industry trends : Monitor healthcare dining innovations, patient satisfaction drivers, and regulatory changes; contribute to regional strategic planning.

Qualifications

Bachelor's or master's degree from an accredited college or university, OR eight (8) years of progressive experience in multi-unit foodservice, healthcare dining or other high-volume institutional food service management, in lieu of degree.

Senior leadership experience in healthcare dining, with exposure to contract / budget management, patient / resident satisfaction, and foodservice operations.

Proven track record of growing healthcare dining operations and leading large teams, with strong financial acumen.

Strategic and analytical thinking with the ability to make accurate, timely decisions in complex healthcare environments.

Expert client relationship skills including influencing, listening, and communication (written and verbal).

Commitment to inclusion with a proactive, positive, professional, and resilient mindset.

Strong organizational skills including initiative, ownership, multi-tasking, and prioritization.

Technical proficiency in Microsoft Suite and healthcare-related reporting systems.

Extensive travel required.

Associates at Morrison Healthcare are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance / AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site / state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Applications are accepted on an ongoing basis.

Morrison Healthcare maintains a drug-free workplace.

Req ID : 1483606

Morrison Healthcare

STACEY MOONEY

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