Mobile Support Specialist

ALLO Customer Support Representative

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities. We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.

This position provides exceptional customer support in a fast-paced environment. You will engage with customers via inbound and outbound communication channels, solving technical issues, troubleshooting, and offering tailored mobile service solutions. You will focus on delivering high-quality service to enhance customer experience.

RESPONSIBILITIES :

• Demonstrates ALLO's core values by maintaining a positive, open demeanor, encouraging different points of view, providing timely information, and communicating issues with the leadership.
• Provides exceptional customer service while helping current and new customers with mobile service plans, billing questions, and other mobile admin duties.
• Process incoming sales orders, open trouble tickets, and assist with mobile reporting.
• Quickly and efficiently diagnose and resolve technical issues related to mobile service, including connectivity, device troubleshooting, and account management.
• Provide professional written and verbal support for technical inquiries and sales questions.
• Collaborate with technical support, training, and sales teams to ensure seamless customer experiences.

EDUCATION / EXPERIENCE :

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People are our passion. At ALLO, we don't treat you like a number. You're a human being.

Get ready to plug into the perks at ALLO :

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.

Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at recruiting@allofiber.com.

ALLO is a Drug Free and Tobacco Free Workplace.