Regional Quality Supervisor

Job Title

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Our Manufacturing teams are the gatekeepers who ensure our groundbreaking products meet the standards of innovation and performance we pride ourselves on. From the engineers who design large-scale production systems and cutting-edge quality assurance tools to the hands-on associates who manage our massive inventory flow, they make up a diverse group of behind-the-scenes team members dedicated to the success of our organization.

Job Duties and Responsibilities

We are seeking an experienced and motivational Regional Quality Supervisor to lead, coach, and develop a support team of Quality Assurance Analysts. In this critical leadership role, you will be responsible for driving your team's performance as they provide instrumental support to our field technicians and uphold the highest standards of quality across our services. This is an excellent opportunity to manage a dynamic remote team in a fast-paced and supportive environment.

Key Responsibilities :

• Lead, mentor, and manage a virtual team of Quality Assurance Analysts, overseeing their overall direction, coordination, and evaluation.
• Implement and maintain rigorous quality assurance standards and guidelines for your team to follow.
• Oversee the team's delivery of real-time virtual troubleshooting and help desk support to field technicians using advanced software platforms, including Zinc, CAPP, OFS, and Slack.
• Direct and review the team's comprehensive virtual assessments of completed field work to ensure compliance with EchoStar's standards.
• Manage the team's collection and analysis of data from large datasets to identify key trends, pinpoint areas for improvement, and drive process enhancements.
• Provide weekly, monthly, and ad-hoc reports on team performance, quality metrics, and compliance to senior management.
• Partner with internal and external teams to strategically improve performance, develop innovative solutions, and resolve escalated issues.
• Ensure team compliance with company programs through the execution of virtual audits, including inventory controls.
• Manage all aspects of team performance and staffing; this includes making recommendations to senior leadership regarding hiring, termination, training, and disciplinary actions.

Skills, Experience and Requirements

Education & Experience :

Bachelor's degree from a four-year college or university and two or more years of experience, or an equivalent combination of education and experience.

Proven experience leading, coaching, and developing employees, with a strong ability to foster a positive and winning team environment strongly preferred.

Skills and Qualifications :

Visa sponsorship not available for this role.

Salary Ranges

Compensation : $63,150.00 / Year - $90,000.00 / Year

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

You may redact any information that identifies age, date of birth, or dates of school / graduation from your application documents before submission and throughout our application process.

EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law.

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